hijacked buyer account
There is no way to report this to you. Report a Buyer has nothing related.
User ordered items and never paid. Account has not had any activity in over a year.
I can't even send ebay an email or notification.
If there is a way to stop this it is well hidden.
9 comments
deltilogical
OP5 months agoI generally don't have any problems like this, so I haven't turned on the automation. I do have situations where buyers ask me to combine their order with a future auction and I need a little control over it.
I have had mostly positive experiences sending overseas, but selectively. I added Australia recently and that seemed to go ok.
I can see you have a lot of sales, it is a very simple process we have here, with anything out of order you might have a similar experience that I just get a feeling when something is wrong. sorry, bad typing grammar...
bcmike0_1
·5 months agoYou might want to look into setting up the Unpaid Item Assistant if you're not using it. It automatically will cancel after 4 days (minimum), get you your fees back, issue the buyer a strike and relist the item(s) for you.
International orders are dicey at the best of times with how tariffs are doing these days on everyone..
deltilogical
OP5 months agoI really don't know and its not my job to waste time with it. The buyer ordered 7 items and then didn't pay. I messaged on Day 4, no response. When I looked at buyer no apparent activity for over a year. Canceled on Day 5 and blocked buyer. There is something wrong here.
This happened last month, except the buyer asked for another week to pay. I denied it and cancelled the order (and the orderer left negative feedback after being cancelled- who knew a buyer can leave negatvie feedback AFTER they don't pay.).
Maybe in Europe they do things different now or they feel they are making a polirtical statement messing with US sellers. I just wanted to have Ebay look at the account but there is no way to do it directly.
soh.maryl
·5 months agoWhen you cancelled, what did you use for your reason?
And why would not opening an unpaid item case have worked as well?
deltilogical
OP5 months agoI cancelled after 5 days due to nonpayment. That was easy! They should get a strike for each item for which they didn't pay.
To bcmike's point, it may not be hijacked, just a bad buyer, or they dropped dead in the past 5 days.... we know it has happened!
A single button method to report would probably be abused.
bcmike0_1
·5 months agoCurious how you know it's hijacked? Buyers can still be inactive, come back after a year and buy. If they don't pay, I just use the Unpaid Item assistant which automatically cancels the order after 4 days and gives them a strike. When they get enough strikes, eBay removes them from the site.
deltilogical
OP5 months agoThanks for the info - Today I honestly don't have time to wander around their chat menus - my experience is these automated things waste my time and I'm not giving up any more to the Time Vampires. It seems to always be ok for Corporate Power to spin our wheels and waste our time. This is the 2nd time its happened this month to me from a European buyer. The Security Center doesn't offer anyway to contact them. Ebay has certainly trained me not to waste my time trying to call them. I don't do social media so I won't be able to contact them that way. It is puzzling why I have to go through another corporation to communicate with ebay.
As a seller - as a 25 year+ user- I should be able to notify ebay easily about a bad account.
eburtonlab
·5 months ago@deltilogical
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://www.instagram.com/ebay/
powell-collectibles
·5 months agoThere isn’t direct access that I know of. Go to the following link – you have to use the chat bot.
https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196&st=10#section1