Help! Tracking numbers are vanishing from items i shipped, using labels purchased FROM EBAY!

Customers are claiming they havenâ€™t received the packages i shipped. I purchased the labels from Ebay and shipped thru my local Post Office, same as always! However, now when i click on sold items it says package shipped add tracking number and i did check to see if the number is already entered when i click â€œADD TRACKING NUMBERâ€, but NO, there is ZERO tracking number assigned to multiple packages shipped using Ebay shipping labels, and the packages have all mysteriously disappeared. How is this even possible since you cant print a shipping label WITHOUT a tracking number being assigned already to that label/package/item!? Now, im having to pay for theae items when I have done all that i can and is required of me as the seller???

hollywoodsportcardz

225 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

wastingtime101

·2 years ago

0 View listings

Hey @hollywoodsportcardz . When you go to this page, do you see a record of the labels you purchased?

https://www.ebay.com/ship/labels/seller-hub

If you have tracking through the shipping labels page you should be able to enter it into any non-receipt claim filed by the buyer.