Help requested: Order not received but marked as delivered (Returned to sender) - Order #24-14829-81199
Dear eBay Support Team,I need assistance regarding order number 24-14829-81199. The tracking status on eBay shows the package as “Delivered” on September 11, 2026. However, this item was never delivered to my address. The package was held at UK customs and was officially automatically returned to the sender.According to the official courier tracking website (Poste Italiane - Tracking Number: 8C8792F628645), the package was successfully returned and delivered back to the warehouse/operational center in Italy on September 11, 2026, at 14:16 (“Consegnata dalla sede operativa di ITALIA”).Since the seller has safely received the item back and I do not have the product, I am entitled to a full refund under the eBay Buyer Protection policy. I have already contacted the seller but would appreciate eBay’s intervention to ensure my refund is processed correctly.
