hCaptcha Has No Accessibility Options and Appears Too Frequently
Every time I go to the cart to pay for something, or go to view a feedback profile, I get hit by an hCaptcha.
These force me to pick either horses or lions (it's always one of those two) and are increasingly difficult to parse due to large amounts of lines, squiggles, and distortion in the images. Sometimes, even when I slowly and carefully pick the correct images, it tells me I'm wrong anyway and forces another one on me.
I've tried using the accessibility cookie from hCaptcha. This cookie works fine on other sites that use hCaptcha, but it does not work on eBay at all. It tells me the cookie is set, then forces the hCaptcha on me again.
Additionally, there used to be a text challenge that you could do instead of the images, but that has apparently been removed. Now there is ONLY "solve the image" or nothing. There are now NO accessibility options available on the hCaptcha.
I'm getting really fed up with this because the hCaptcha is completely unnecessary. If it was a check when logging in, great -- I'd understand that. But I'm already logged and doing things that you wouldn't typically use a bot for anyway -- paying for an item and looking at feedback!
I contacted support, they sat with me for 20 minutes to try and solve it, finally said "there, we did it, now you won't get hCaptcha anymore" and... then I got hit by the hCaptchas again within the hour.
Ebay really should NOT be removing accessibility options, especially if you're going to be forcing captchas on people.
This happens on both Firefox 105.0.1 and Chrome 106.0.5249.91.
topbrahman
·2 years agoTo use hcaptcha accessibility cookie in firefox, hcaptcha requires that you reduce your privacy and safety by deactiving "enhanced tracking protection". Neither hcaptcha or google's recaptcha are actually ADA compliant. And thus no company that use those services are either.
andy_hewitt
·3 years agoI'm now having the same problem, on ebay.co.uk.
I've been a customer for well over a decade, I'm signed in, and I've been using the same PC to use eBay, for at least a few years. That should be enough to prove it's me.
I can't even get to the Help and Contact Center to tell them there's a problem, because I'm faced with another hCaptcha to solve. As you said, it does not recognize the accessibility cookie, even though I've just set it.
I see a class action law suit in eBay's future.
eburtonlab
·3 years agoI can't even get to the Help and Contact Center to tell them there's a problem, because I'm faced with another hCaptcha to solve.
Which browsers have you tried?