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EIS not offering shipping to UK
I had a customer contact me who wants to purchase from me, but EIS is not providing an option to the United Kingdom. And they are a previous customer of mine. Who previously purchased product through the same listing. Using EIS.
The business policy used by the listing was modified in the past to define shipping to only the US and Canada. Other countries, those not specified, were supposed to be shipped via EIS, but while most display, none of them now work (it says to contact me). And in the case of United Kingdom it doesn't show at all.
In an attempt to get EIS working, I changed the business policy so that it says I only ship to the US, no international, so EIS would kick in. It may have. I'm not sure. However, the United Kingdom is still completely missing.
And, also, the link that Ebay sometimes shows to the customer to "Contact the seller" for shipping costs does not work either. It goes to an error page. "Oops! Something went wrong. Please try again later."
In any case, this is what my listing currently shows for shipping information:
kh-shakhib
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
sserna14
·2 years agoIm from Argentina, and same message "Contact seller" shows under certain categories like laptops, a lot of potential buyers are being missed by this
Unavailable member
·2 years agoZOMBIE THREAD FROM 2023.
chajo-5645
·2 years agoUgh this is so annoying. I understand legal stuff is always going to be a complex web of different reasons and goals but I just want to get some collectible figures that don't seem to be availible anywhere other than the US. Harmless stuff, and the people making these rules probably don't partake in any of this stuff themselves. I just want to be left alone to my hobby
bonlas_2
·2 years agoI sell car parts on eBay. Any of my listings will randomly allow a mixed collection of international destinations for my items. Some allow the UK, others do not. Some permit France, Germany, Italy, Australia... some do not. Some only display the USA as a destination. It's completely random which of my listings allow foreign shipping destinations! Bugged, glitched, broken eBay's international shipping service that randomly applies what countries my items can be shipped to!
rivertown-pickers
·2 years agoI've lost a couple sales due to this, as probably 60% of my listings are toys. I haven't read the actual law, but does it apply to vintage items made back when UKCA and CE weren't a thing?
denisevanpattendolls
·2 years agoThis is so horrible. Have a buyer in the UK for a rare and expensive Hot Wheels car, and he is being blocked by EIS and cannot make the purchase. This is an adult collectible, NOT a “toyâ€.
Through the years a good percentage of my business has been to the UK. eBay needs to fix this!
vonbonbon5
·2 years agoI have bought and sold high end collectors dolls on ebay for years quite happily and plenty of customers and sellers I liked to buy from in the US, but not anymore. The UK is now totally banned from buying anything from US sellers that Ebay stupidly considers a toy. I'm sure there used to be a subsection for Adult Collectors items in the Dolls & Bears category but it seems to have gone and now everything has to be listed as a children's toy. Ebay have created this stupid situation by (A) not offering a listing category for collectors item toys and 9B) by wilfully misunderstanding the UK's import laws.
steady2304
·2 years ago@elizabeth@ebay
Please read and forward the post above by @tunny-33 to the EIS shipping team.
It seems this is an eBay manufactured problem or misunderstanding.
Many buyers and sellers are being heavily impacted by this policy.
lunarlullababies
·2 years agoThis is costing me sales. Seems that they're not fixing it and we are SOL
steady2304
·2 years ago@lunarlullababies
While eBay will tell you that all shipping services are impacted by this, that is not true. I switched all of my shipping labels over to the "Pirate" using their simple export rate shipping because I have many customers from the UK and not 1 package has been returned by customs. This is strictly an EIS manufactured problem.
The only disadvantage is that by shipping directly I am not covered by the EIS guarantee of once it arrives at the hub the seller is out of the loop if anything goes bad.
I also have to pay the International fee if 1.65% but it is better doing that then having no sales at all to the UK. Also, my packages arrive quicker than if I used EIS on average and for less cost.
highdesertpowersports
·2 years agoSo that's it? 4 months later and still nobody has any answers and eBay still hasn't corrected this? We're all losing money, which means eBay is losing money too, so I'm not sure why this continues to be an issue.
theartofserver
·2 years agomy guess is that eBay attorneys have sent out inquiries to the authorities in the UK for clarification and guidance on how to comply with the new import laws. as with any bureaucracies, it may take a while to get a response or perhaps never. i don't have any inside knowledge, but imagine something like that is at play. i do wish there was just more transparency on what is actually going on. i can't imagine being transparent about such issues would cause harm.
in the meantime, has anyone found a US based freight forwarding company that has figured this out and allowing qualified shipments to the UK? if I can't ship via EIS, at least I could direct my customers to use a freight forwarding company that is able to ship to the UK.
bookmark6
·2 years agoI just saw that someone from the UK tried bidding (which we allow) several times on an item we would have loved to sell to them but their bids were not permitted. I've called ebay about this issue twice (good luck to me!) and each time am given some runaround about the bidder having to be on a UK ebay site and not US in order to bid. Can anyone figure this out ??? I know I can't. And it continues, and we potentially lose money ~ and more importantly, a possibly great customer ~ each time.
theartofserver
·2 years agoare other sellers starting to experience similar issues for Germany? today, I had a customer contact me asking me why I don't ship to Germany anymore. I have not made any such restrictions, but looks like eIS is not blocking me from selling to Germany too... seems EIS is starting to hurt my international sales... 😞
stephenmorgan
·2 years agoGermany had a change in their import laws a while back dealing with packing materials. Most individuals would not be able to fulfill the licensing requirements. But I understood that the EIS would be the one with the license. But since I have not been able to use the EIS, I do no know if this is true or not.
newton.parts.accessories
·2 years agoYes just got the same thing for germany today, had one for the UK a while back too
stephenmorgan
·2 years agoHeck I would be happy if eBay would allow me to use EIS to some countries. Ever since this program has come out I am told I am opted in and it says in my listing details that it is active. I have not been able to use it. It just cost me an additional $43 in fees because I can not use the EIS.
dhbookds
·2 years agohere's a post I made on selling board with some new info (to me)......addresses the "used" question....
https://community.ebay.com/t5/Selling/UK-CE-requirements-Toys-etc/td-p/34290118
bennotbill
·2 years agoI think the problem is eBay using too big a brush, sweeping away entire groups/categories.
compassinfo
·2 years agoWe were told by ebay that this is due to UK customs restrictions. It simply is no longer allowed. I recommended to someone else that they'd have to do what a lot of Eastern Europeans do and go through a 3rd party reshipper. Not sure if it would work, though.
robbob36
·2 years agoLooks like nobody's found a solution yet. The only thing I have to add is that not only can buyers in the UK not purchase certain (all?) products on the US ebay.com website using EIS, the automatic cross-posting to the UK website ebay.co.uk doesn't happen either. I did notice that France and Germany are on the list for EIS and the item does cross-post to ebay.fr and ebay.de. So it seems specific to the UK. I sell auto parts, by the way.
electrostation
·2 years agoWill listing directly to "ebay.co.uk" work ?
kiwi_vintage_toys
·2 years agoNice to see this topic to know I'm not alone. I once had a thriving business selling vintage toy cars on ebay.com, with a lot of customers in the UK. In around July/August 2023 I listed a huge collection, over 600 low-start auctions. The only problem, none of my regular UK customers could find the listings so I had no option but to remove all my auctions, as it would have dramatically affected my sale prices.
I ship items myself, not using EIS, and obviously have the UK available. So the issue was a 'visibility' issue. The items were being blocked from appearing to UK buyers.
Interestingly, they used to charge $0.10 for items to be visible on ebay.co.uk - now even when you select that option, you are not charged. I think they have removed this charge given that we aren't always getting the service that we paid for.
I now don't want to list any items when buyers in certain countries can't find my items. The whole point of selling second hand / vintage / collectible items on ebay is that you can reach a worldwide audience. These weird and illogical rules have brought my once thriving business to its knees. The most frustrating thing is there doesn't seem to be any answers from ebay. Has anyone found any further information on this?
atlasesattic
·2 years agoEvery time I list something they want .50 to post on U.K. website I thought all that was part of EIS...now we have to pay extra.
dhbookds
·2 years ago@electrostation
@vinyltap_11
If you check this thread, you'll see a reason in Message #26
"There are certain categories that had to be blocked when shipping to the UK as a part of a new law for the UK that items have to have special product safety markings. These are not eIS specific, and it is all shipping methods into the UK."
vinyltap_11
·2 years agoThanks. I am aware of that post. I have not been able to find anything about the UK shipping rule aside from this forum. Royal mail website, UPS, USPS, FedEX, none of them mention anything about these restrictions. It's all very confusing.
toomuchstuffagain35
·2 years agoAs far as toys go - I think EIS has hit the wrong button as the UK gov website specifically says this - and most toys I've seen (modern ones anyway) all have the CE marking which according to the site IS acceptable for import into the UK.
Placing goods on the market in Great Britain or Europe
Type of product Accepted markings or combination of markings
You can wade through the full explanations/guidance on the gov.uk website.
The website btw is https://www.gov.uk/guidance/using-the-ukca-marking#:~:text=The%20UKCA%20marking%20must%20be,marking%20as%20soon%20as%20possible.
electrostation
·2 years agoUSPS website has a complete list of Individual country listings of prohibited and/or restricted items. UK does not have any of the item types that I sell on that list and that is why USPS allows you to ship it via them.
vinyltap_11
·2 years agoThank you for this. I can finally see what all this **bleep** is about. I don't even understand what in this pertains to items being shipped to individuals from other countries. How much money is eBay losing on this?
sonymobileflasher7
·2 years agoSame issue on these Items I really wanted:
https://www.ebay.com/itm/266499798610
https://www.ebay.com/itm/274663375407
https://www.ebay.com/itm/175962686846
https://www.ebay.com/itm/145236442143
dannydigital76
·2 years agoI'm having this issue, lost a sale today, I don't know how many total.
bobcovintagecyclepartsllc
·2 years agoI have been experiencing this issue for months now. I sell motorcycle parts. I can ship via EIS to every country except UK. Has anyone found a fix for this yet?
specbolt
·2 years agoEbay is restricting the sale of motorcycle parts to UK. I'm having the same issue.
electrostation
·2 years agoI sell computer parts like RAM and have not been able to sell to UK buyers for months now using ebay International Shipping. Don't know what to do since I used to get a good number of orders from there.
I cannot put both EIS and USPS as a shipping option in the same listing. Really frustrating.
electrostation
·2 years agoUnder "eBay International Shipping", I used "Add other shipping services" and selected "USPS First Class Mail International Service" and chose "Ships to: United Kingdom" so now it's showing "United Kingdom" as a shipping option.
theartofserver
·2 years agoI've had several UK customers contact me asking if I can ship to the UK. I've shipped to the UK several hundreds of orders in the past. I'm losing out on sales now.
asland941
·2 years agoAdding to this thread. I had a customer trying to buy something from the toy category from the UK and they were getting the same error. Is there any hope this will be resolved?
atlasesattic
·2 years agoI've noticed on some listings if I click on the part that says post on UK sometimes it's free and sometimes it will charge 50 cents, so not sure if UK is even on EIS
fixintoscrap
·2 years agoWe have seen eBay replying to this thread, but it's typically helpful to like the original post so others searching for UK problems can see this is a common issue and to draw more attention to it.
mwsales05
·2 years agoI'm having the same issue. At least it's nice to know that it's not my settings that are somehow causing UK to not show up so I can stop driving myself crazy.
bennotbill
·2 years agoDespite similar posts on the UK forum and .uk and .com reps supposedly having a chat about it nothing over here is going to be done.
This is the latest UK reps post to the question on the weekly chat................
"We sent this for review to our technical issue, and there were no technical issues found. Also, we examinated the examples you shared with us, and we weren't able to replicate the issue, so again we didn't find any technical issues. So, this is working is a designed. If any sellers have any issues, encourage them to contact us and report it."
stephenmorgan
·2 years agoI suppose one day when someone notices a significate drop in sells going into the UK then someone may dicide to see why there is a drop in sales.
dhbookds
·2 years agoI got a question in about this on seller Check In...... and got the usual........when pressed, said they are working with UK regulators to try to fix..........they aren't happy with it either..........
bailey_dan
·2 years agoThought I'd add my experience...
when ebay updated the global shipping for Israel I was active with a British customer in messenger and watched as the shopping servers repropagated. All of my listings disappeared then reappeared during this update. My customer notified me that shipping was no longer available and the ebay.uk requested to contact the seller. I checked other ebay listings and international locations and found only UK seemed to be affected. Contacted ebay twice later that morning and week and found a workaround for my customer. Oddly, switching categories to a collectable category allowed my customer to order. This oddity doesn't work for my US customer searches so I have to be contacted about my listings in order to facilitate a sale.
I relayed this information during my second call and suggested that the associated eis module update was the source of the issue. My UK sales have dropped to zero and my only option is to rotate certain products thru the loophole category.
noodlezon
·2 years agoStill happening- we had a UK customer reach out over the weekend wanting to purchase, but we had no idea about this until finding this thread. Item is in the proper Toy category.
Will EIS eventually work this out with the proper coding, etc for UK? Or is it just how it will be moving forward?
steady2304
·2 years agoI just changed all of my listings back to USPS 1st Class International package. I might lose the EIS protections but at least the UK and NZ now show up in the shipping options again.
There is no reason eBay shouldn't have had a solution to this problem already. It's been over a month since it was reported and still no clarity as to why the UK is blocked from EIS shipping.
Both buyers and sellers are affected by this, but it doesn't seem to be a high priority for the shipping team.
bennotbill
·2 years agoAs no real answers are forthcoming currently so plenty of suggestions are popping up. One that did make me think a bit was........
United Kingdom - UK
Ukraine - UKR
So is it possible that some tech has fat fingers or is not very bright?
u2bella
·2 years agoHaving the same issue I called today
bennotbill
·2 years agoA UK rep was asked by a buyer why it seems they can no longer buy the things they used to from America. Their question was........
"Is eBay aware (I assume so) of the issue for buyers in the UK where US-based sellers who ship to the UK (often using eBay International Shipping) are now widely affected by a glitch that prevents any shipping to the UK? I first saw it about 2 months ago, on occasional new listings that corrected themselves shortly after going live, but now it permanently affects nearly all new listings, plus any that were previously OK once they renew for a further term or have any editing applied to them.
It seems to be category-specific – the categories Dolls & Bears and Toys & Hobbies are seriously affected, but maybe other areas are too.
When it happens, all shipping to UK prices disappear and on contacting the sellers, they cannot correct it as the UK now doesn’t appear in their list of countries to ship to, but also isn’t in the excluded countries (or anywhere else) either. Many aren’t even aware of the issue until then, as they hadn’t caused it (even experienced power sellers). When sellers are unaware, UK buyers can’t bid, buy or make offers. A couple of sellers said they’ve been told by eBay to add UK buyers to an exemption list – this seems to work, but on the first try for one I’ve bought from, it removed eBay International Shipping, which wasn’t ideal for either of us.
Is there any news on fixing this?"
The reps answers were.......not any help at all.
"What is the issue you are referring to exactly? As in the seller in the US is unable to ship to the UK using GSP? If so, could you please confirm an item number, so we can review that for you?
Thanks for flagging that with us, we are happy to send this for review, so if you confirm an item number, we will look into it.
I will send that for review now, and I will post back here with an update once I get one.
The reason why you might not be able to see this item or to purchase is because there is no shipping method to the UK, as in the UK is not listed as one of the countries they ship to."
wastingtime101
·2 years agoHi @elizabeth@ebay . Please see this post by @bennotbill . Good opportunity to connect with your UK Community counterparts and keep them informed of what's going on with this. 🙂
elizabeth@ebay
Thank you @wastingtime101. We'll discuss this with our counterparts.
fixintoscrap
·2 years agoI have the same situation with the United Kingdom (UK) not showing on the listing's Shipping, returns, and payments tab. However, this only applies to some sub-categories using a shipping policy with eBay International Shipping (EIS).
Using this cash drawer key as an example, I found a workaround was to change the item to an entirely different, but similar-enough, category. The policy and other details remain the same, so it seems the missing UK is related to undocumented sub-categories excluding UK on listings.
In this test / example, changing the listing from Business & Industrial > Retail & Services > Point of Sale & Money Handling > Other Point of Sale & Money Handling ----- to ----- Collectibles & Art > Collectibles > Tools, Hardware & Locks > Locks, Keys immediately showed UK on the listing.
Other notes:
Business & Industrial > Retail & Services > Point of Sale & Money Handling > Other Point of Sale & Money Handling >>> Business & Industrial > Retail & Services > Point of Sale & Money Handling > Cash Drawers & Boxes
elizabeth@ebay
Hi all,
We're working with the shipping team to get more clarity, and will post once we know more.
Thank you.
steady2304
·2 years agoIt has been almost a month since this was reported and more and more buyers and sellers are reporting that buyers can't pay if they are from the UK and the seller is using EIS shipping.
Somewhere along the line someone at eBay messed this up big time. We don't need were working to clarify the problem we need the problem rectified ASAP.
It seems every day something else doesn't work as it should. The last few days it was feedback. What will it be tomorrow.
eBay needs to put out a statement so buyers and sellers know exactly what is going on with UK shipping via EIS.
fixintoscrap
·2 years agoAs outlined in Nov 2023, some categories are blocked from shipping to the UK. I posted the problem, and a workaround, which involves using another category, but this is still a problem because sellers have no list or notice of which categories are blocked.
I had a buyer try to buy from my listing under the category Business & Industrial > Retail & Services > Point of Sale & Money Handling > Other Point of Sale & Money Handling
and they are told we do not ship to the UK, even though the shipping template allows it.
When I change the category to the less appropriate Collectibles & Art > Collectibles > Tools, Hardware & Locks > Locks, Keys the listing immediately shows UK as an option under "See Details" next to the shipping options on the listing.
Obviously, there are restricted categories, but they are not disclosed. It's not like everyone who commented on this post is in an obviously export restricted category. I'm selling brass keys under the most appropriate category and it happens to be blocked.
We at least need some guidance from eBay on what categories are restricted, so they can be avoided when no actual export restriction applies.
steady2304
·2 years agoelizabeth@ebay
Is there any way you can get a list of what categories are blocked into the UK in the Toy & Hobbies category or is it the whole category that is prohibited.
Now we have buyers complaining about not being able to purchase items due to this nonsense.
eBay need to explain exactly what the problem is so buyers and sellers can adjust.
How are sellers of items in the Toys & Hobbies category supposed to know if their listing need the CE or UKCA marking especially items made before these marking even came into existence.
A lot of these older toys don't even have UPC codes much less CE or UKCA markings.
eBay really needs to step up and answer these questions rather than the standard we will check with the appropriate team.
It seems the appropriate team never replies or if they do it is just a generic statement with no facts to it.
Buyers and sellers need concrete answers not lip service.
tunny-33
·2 years agoI agree this would be most helpful. I am having to relay information found in this thread to the seller in the US to make them aware of the possible reason for being unable to send payment.
This is also out of courtesy as I do not want any of us to be penalized for none payment of purchases. eBay customer service have been friendly in all my chats. However no fix has been offered and the promised tech team resolution or call back has not happened yet. Please can we have help. Being new to the forum I am totally confused by this whole situation and how to resolve it.
wastingtime101
·2 years agoHey @tunny-33 . Send your seller a link to this discussion thread.
The only way you'll be able to pay is if the seller sends you an invoice with a direct shipping method, like USPS First Class Package International.
If the seller does not want to ship direct then they can cancel the order.
If you get non-payment strikes you can appeal them with customer service since the seller is not specifying shipping for you to pay. https://www.ebay.com/help/contact_us?id=4002&st=10
tunny-33
·2 years agoThank you,
I will see what the seller wishes to do. I know that the purchase that expired a couple of days ago. That seller would only sell via the eBay international shipping service due to the buyer / seller assurances and no loss protections.
Plus being vintage heavy model toy trains the EIS quoted shipping price was attractively low for shipping to the UK.
stephenmorgan
·2 years agoNot that his resolves anything with the EIS, but the items I sent to the UK on the 16th using eBay International Delivery were delivered today and that is very quick at eight days. Of course not being allowed to use the EIS I did not get the 1.65% International Fee waivered and that sucks.
I sent two 1980's toys pre CE markings so I guess I am free to send these with out worry about the new regulations?
mokelbe
·2 years agoAnd you were lucky your package got sent to the CA distribution center and not to Glendale. My package has been stuck in the Glendale center for 2 weeks now. Inexcusable service. Not sure about how the UK regulations will start kicking in through other shipping services. It may end up being the luck of the draw when items are evaluated in customs based on the item description on the package. But clearly pre CE items and used items should not be subject to the restrictions anyway.
quicksilverdiecast
·2 years agoI have the same issue on over 3500 listings and buyers wanting to buy.....at least when we had paypal we could salvage the sales ebay screws up
mrfindit
·2 years agoI am experiencing the same. I had a buyer from the UK wanting to buy some used Rambo action figures. He wanted several and I put together a lot and listed for him. UK shipping did not show up as an option on the new listing.
The figures already had individual listings that I created a couple of months ago, and all the single listings did have UK as an available destination.
I tried doing a sell similar on a single listing, and the new listing created did not have UK.
These were all in Toys>Action Figures.
So it seems like old listings that you relist automatically, still have the UK option for the time being. But new listings or sell similar listings (technically also new) have UK blocked.
I tried updating to some categories in collectibles, which also had a block on the UK. I finally changed to a different category that was still relevant, and there was no block on the UK. So seller can buy the items and I can ship at least.
@elizabeth@ebay Hasn't E-Bay really jumped the gun on enforcing this regulation? The new rule doesn't apply for the entirety of 2024 and the remainder of 2023! As people in the UK learn about the effects of this regulation on E-Bay shopping, they will flock here wanting to purchase items they may be able to in 14 more months. Except because E-Bay jumped the gun, they will already be blocked from purchasing!
Please push to get this corrected at E-Bay immediately! We are all missing an opportunity as it stands now.
stephenmorgan
·2 years agoI am getting this exact same issue offering eBay International Shipping for Buy it Now listings. For listings that were listed a while ago eBay International Shipping is offered. Making a new listing and it is not available. Even using Sell Similar where all I do is change the Title and pictures the shipping is not offered.
For Auctions the shipping has never been available to me.
I do see where eBay International Shipping is allowed it shows shipment to the UK is available on my old listings.
bennotbill
·2 years agoThere also seems to be a lot of questions/problems in shipping from the UK to the US using the eBay Shipping option. It's looking almost like they are overwhelmed and can't cope, so are limiting item categories and conditions.
bennotbill
·2 years agoThere's similar on the UK forum with some sellers complaining sales to the US have dropped because a lot of items are not accepted by eBay shipping.
A rep "explained" that there are a lot of restrictions on items that can be shipped. The general feeling was there's a lot more restrictions compared to the old Global.
stephenmorgan
·2 years agoSelling products with a CE symbol into the EU
https://www.ebay.com/help/selling/selling/selling-products-ce-symbol-eu?id=5225&st=12&pos=3&query=Selling%20products%20with%20a%20CE%20symbol%20into%20the%20EU&intent=europe&docId=HELP1634
clough42
·2 years agoI've read this, along with all of the other linked documentation on the new UK and NI requirements for compliance and product marking, and I still don't understand how the eBay system is supposed to work. Specifically:
If I believe my products are compliant and can be sold in the UK, how do I modify my listing to tell the system this? They can't possibly be examining the product photos looking for the mark. There doesn't seem to be a field to mark that the product is compliant.
Is eBay just going to block everything in the relevant categories, or is there some way to comply?
stephenmorgan
·2 years agoTo be honest I think there are a few shipping issues going on and I am not sure it has anything to do with these new marking requirements plus the requirements were extended to a 2024 start date.
I can offer shipping to the European Union (EU) using eBay International Shipping for Buy it Now listings. I can not however offer eBay International Shipping to the EU for Auctions.
I just sold two Auctioned items this weekend going to the UK. I was able sell with a auction the to the UK by offering USPS First Class Mail International / First Class Package International Service. I did an Invoice to combine the shipping. On the Invoice I offered USPS and Economy International Shipping. The buyer paid and selected Economy International Shipping. The Economy International Shipping defaulted to eBay International Delivery (EID). Supposedly EID ended a while ago but it is still available. I did not know this and had planned on using a different service.
Before I sent the Invoice I tried to create a Buy it Now listing so I could combine the shipping and use eBay International Shipping but now this option is not available to me for a new Buy it Now listings.
I guess some issues are why some shipping services will ship to the EU or the United Kingdom and others will not. Why is eBay International Shipping available on my Buy it Now listings but not available on my Auctions. Why has it changed that making a new listing eBay International Shipping is not available? Seems like features keep getting turned on and off.
dhbookds
·2 years agoStill doesn't answer the question on USED items.........
mokelbe
·2 years agoI honestly think it's an overreach by eBay in not understanding that this all pertains to manufactured goods being placed on the market in the UK (and not sure what the problem is with New Zealand not showing up either). So they are just blocking lots of stuff. And again, still no explanation why some of my listings are fine with the UK showing, while others in the same category are not.
wastingtime101
·2 years agoSpeaking to only the quoted part of your post, Elizabeth from eBay said above that they are still reviewing all listings, so it's possible listings with UK shipping today will be blocked when they get further in the process.
Lots of questions posted about CE/UKCA - hopefully Elizabeth can provide more info on that.
mokelbe
·2 years agoBut I fear the real issue is that they are blocking categories that shouldn't be impacted by CE/UKCA issues like antique and vintage items and collectibles. There is no way they will ever have those markings. Can you ask this Elizabeth person about that since you have a direct connection to them??? Thanks.
wastingtime101
·2 years agoAnybody can tag a member of the eBay Community team. Just type the @ symbol followed by their userid @mokelbe and pick their name from the list that appears. @elizabeth@ebay
mokelbe
·2 years agoOK, I'm not real bright on technical stuff, can you tell me how to type something so it goes directly to Elizabeth@ebay
I hoping somebody will look into exactly what type of listings the CE/UKCA codes apply because I just don't think they apply to used goods.
stephenmorgan
·2 years agoI had an email conversation with eBay Shipping a coupe of years ago (7/14/2021) about the CE symbols and requirements to follow the new regulations with toys.
The best I understood is that if the Package has the CE Symbol then it requires the new information. If the item is out of the package but would of had the CE Symbol when it was packaged then I am not sure.
I have many old toys tat do have the CE Symbol and there is no way I could comply with the new regulations so I guess when the policy actually takes effect I will not be able to sell many items to the EU. As I recalled reading the regulations, the new information was required even if it was only one item and there was no mention of an individual selling personal stuff being excluded.
Germany had a new rule about packing materials a while ago and it seemed to apply to everyone also. I understand that if eBay allows you to use their International Shipping that they will fulfill the requirements under their license.
I do not think eBay could possibly fulfill the requirements of the new EU package documentation.
Assistance with Global Shipping Program and International Shipping. SR# 1-349457188754
Hello Stephen,
This is XXXXXXXXXXXXXX, I am another specialist with eBay's Global Shipping Program (GSP). Thank you for your resonse, and providing this clarification on your exact question.
I have researched your concerns regarding this updated legislation in the EU, and I am happy to provide clarification from the information we have available.
With Global Shipping Program specifically, you are responsible to ship to our shipping hub. After this, our shipping partners process the international portion of the shipment and forward to the buyer. You are covered for Item Not Received claims so long as we have proof of the delivery to the hub in Kentucky.
I apologize for the misunderstanding, and confusion on the email address you were provided with as well. The only way to contact our support team is through your Help & Contact pages, or by responding to an existing email thread with our team.
I appreciate your patience and trust I have answered your questions fully. I wish you the very best with your future sales.
Thank you,
xxxxxxxxxx
Global Shipping Specialist
[THREAD ID: 1-4GZPQK7U]
elizabeth@ebay
Hi @mokelbe. Let me get this over to the proper team to see if we can gather that answer for you.
stainlessenginecovers
·2 years agoAuto parts can't go there (UK- special licensing/markings) or most anything to Germany unless you license with the 'sanitation dept' there for 'recycled product wrapping' (paraphrasing).
clough42
·2 years agoeBay actually has some documentation regarding the new UK regulations here:
https://export.ebay.com/en/fees-and-payments/regulations/markings-in-uk/
But it explicitly states that listings will be removed starting in January 2025. From the document:
"The deadline for when businesses need to use the UKCA mark has been extended. You can both continue to use the CE marking and reversed epsilon marking on the GB market until 31 December 2024, or begin using the UKCA marking now. As of January 1, 2025, any non-compliant listings may be removed If you haven’t made the necessary updates."
steady2304
·2 years agoIt is definitely just an EIS issue as USPS 1st Class International package and USPS Priority show up for the UK? I see sellers with items that have EIS with the exact same category as I am trying to use and it shows EIS shipping to the UK yet I can't get it to come up in my listings. I have no exclusions set and UK is the only country that doesn't appear with EIS, yet this item number from another seller 364505619178 shows EIS shipping to the UK in this category:
Toys & hobbies> Diecast toy vehicles> Cars, Trucks & vans> Contemporary Manufacture
It sis definitely frustrating to say the least.
bennotbill
·2 years agoI know some MP's are pushing to make eBay UK (and any online site) responsible for any dangerous items on their site or face heavy fines.
I've taken the main aim of this being Chinese electrical goods with fake safety marks on them.
But nothing has happened yet so are eBay jumping the gun? Are eBay expecting these regulations are going to happen soon?
Frankly it just sounds like another eBay bug.
dhbookds
·2 years ago@elizabeth@ebay Could a more clear explanation be made on this:
certain categories that had to be blocked when shipping to the UK as a part of a new law for the UK that items have to have special product safety markings
So sellers might know how to answer buyer questions on it?
wastingtime101
·2 years ago@dhbookds I assume it's about the UKCA marking which is specific to Great Britain and the CE marking for the greater EU.
https://www.gov.uk/guidance/using-the-ukca-marking
https://www.conformance.co.uk/ukca/ukca-mark-information-advice
https://www.conformance.co.uk/ce-marking-for-products/ce-marking-basic-information
dhbookds
·2 years ago@wastingtime101
yep, clear as mud..........looks like (and I could very well be wrong)........they are looking for some kind of # from the MFG, but couldn't see anything about previously manufactured items or preowned........ I did check a used barbie doll listing and looks like the UK shipping (EIS) has been deleted from the dropdown, but not shown in the excluded list of countries. Ireland is in the dropdown list.
https://www.ebay.com/itm/134769841874?hash=item1f60e896d2%3Ag%3AhlcAAOSw3OJilRB2&shqty=1&isGTR=1#shId
I thought the EIS people were on top of stuff like this.........but apparently not..........or they knew it was coming and just didn't think it was necessary to let sellers know about it........ discouraging.
mokelbe
·2 years agoI'm thinking in reading through this that the UKCA code applies to manufacturers??? Not sure this applies to selling vintage or antique goods???