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Ebay Return Policies Duplication & Refusal to Reassign Listings
I have noticed that many duplicate return policies are being created without my consent on the Ebay platform. They all follow a similar pattern, with a string of letters and numbers at the end. Example: "30 days money back 3fad18dabc12000"
This is despite being 100% certain that I have assigned my newly posted listings to an EXISTING return policy. Ebay business policy management is completely full of bugs, limitations, and horrendous functionality. I need someone from Ebay's platform team to escalate this issue immediately - small business owners should not be spending significant portions of time working around ebay platform failures and glitches.
I only have 2 return policies that I leverage: 30 day free, and 30 day buyer pays. Has anyone else experienced this issue with ebay creating arbitrary duplicative policies and having no way to reassign them? to be clear, when I do reassign them, the platform says it was successful. However, they do not move policies and thus I cant delete these new policies Ebay keeps creating. **bleep**, help!
kh-gary
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
rhiannonsrealm
·2 years agoYes, I'm trying to correct the issue now and can't delete the policies as they're associated with listings. It's time-consuming and I can't figure out a quick workaround.
Unavailable member
·2 years ago@rhiannonsrealm
You need to create a new policy. Then bulk edit your listings to change to the new policy.
Then you can delete the old one.