Ebay platform can't keep track of 2 tracking numbers for 1 order | Report eBay Technical Issues

mixedbagcomics · 2025-03-07T17:23:03.779000Z

If an order is large and needs to be shipped in more than 1 box, I purchase the first shipping label and then go to "get another label" to purchase the 2nd label. On my orders screen, I will see both tracking numbers displayed correctly immediately after purchasing them. However if you check this order a day or two later, it will no longer show both tracking numbers and it will instead show a longer tracking number almost as if the 2 tracking numbers have now been combined. Tracking updates will no longer be shown since the tracking number is now incorrect. This happens every time I have an order that needs to be shipped in multiple boxes. The Ebay platform seems to have a hard time keeping track of more than 1 tracking number for the same order. In one case after seeing 2 tracking numbers displayed correctly after purchasing them, it only took 5 minutes for the issue described above to occur. I have also had customers tell me that they only see 1 tracking number on their end, even though 2 tracking numbers were purchased for their order through the ebay platform. I believe this issue is also because of what I described above.

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Ebay platform can't keep track of 2 tracking numbers for 1 order | Report eBay Technical Issues | eBay Community