eBay not following through
had an auction item that sold, never received the money. contacted buyer twice, contacted eBay, now item is listed as SOLD!!! I contacted eBay to REMOVE item and it is still listed as SOLD!!
8 comments
had an auction item that sold, never received the money. contacted buyer twice, contacted eBay, now item is listed as SOLD!!! I contacted eBay to REMOVE item and it is still listed as SOLD!!
candd205
·2 years agoGo in to your SOLD listings, click this drop down menu for the item and then click CANCEL ORDER.
lamber9347
·2 years ago@zefcha_9 It is listed as sold because it did in fact sell. It seems you haven't sold items in a while, so you really need to read up on the policies to insure you are familiar with all of the new updated policies. There you can read how to deal with non-paying buyers and learn what the procedures are to leave a non-payment strike on the buyer, get a refund on your seller fees, and get your item relisted at no cost. Best of luck to you....
zefcha_9
OP2 years agonever received money from sale and I don't want eBay charging me for sale that I never received money for.
@zefcha_9
Then you need to cancel the sale citing buyer didn’t pay then your fees will be credited.
All items whether they are paid or not will show as sold.
eBay doesn’t keep up with non payers it is the seller who needs to be proactive in cancelling items for non payment after 4 days from date of sale.
When you cancel for non payment any fees incurred will be credited.
If the item bothers you, you can archive it. Archive can be found by clicking the drop down menu next to the item.Click the “V†to open menu.
monica-sells
·2 years agoWhy do you need to contact ebay to remove an item?
What are the options next to the listing in this window?
https://www.ebay.com/sh/ord/?filter=status:AWAITING_PAYMENT
If you cancelled, as @tobaccocardyahoo suggests....
Relist should be there I think
kensgiftshop
·2 years agoDoesn't matter if the buyer didn't pay, the item sold and it'll stay that way.
tobaccocardyahoo
·2 years agoDid you cancel the order for non-payment? If so, there is nothing further for anyone to do. It remains SOLD.
If you wish to try to sell it again, you need to relist.