Ebay is double dipping fees on BOGO sales. How many people are affected? | Report eBay Technical Issues

cbacal · 2024-11-14T18:13:45.415000Z

I have BOGO sales and the buyer must use the cart to get the promotion applied.Sometimes it appears on my seller hub as 2 separate transactions, I never bothered investigating because if I was doing buy 3 get 1 free usually the free one would show up as its own transaction.Today I had a buyer do the BOGO, and its listed as 2 separate transactions for 2 items each, so I looked further, I looked at the order details and EBay is taking the .40 cents from each of the two transactions, when in reality it should all be ONE transaction since the buyer must use the cart to check out and get the promo.WHY is this happening? Sometimes people use the cart and all items show as one transaction, sometimes it shows as 2 separate transactions, this has been going on for years. Now I am thinking Ive been getting overcharged for years.How many people is this happening to? How can Ebay double charge on one transaction?@devon@ebay@kyle@ebay @elizabeth@ebay

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Ebay is double dipping fees on BOGO sales. How many people are affected? | Report eBay Technical Issues | eBay Community