eBay Glitch in which the buyer's address is reverting back to old address

I shipped an item to the address provided by eBay. The buyer stated he did not receive the item though USPS tracking said it was delivered. The buyer and I opened up a case, and I chatted with eBay about the issue.

eBay confirmed that there is a confirmed glitch in which the buyer's address is reverting back to their old address.

I was told to wait until today to contact eBay for a refund to the buyer to be processed and also for them to refund the order amount to me.

I jumped ahead and issued the buyer a refund today.

Now I am not able to contact eBay through chat to speak to an agent to issue me a refund. The chat assistant says the case is closed.

Any suggestions on how to reach eBay?

elander59

264 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

wastingtime101

·2 years ago

0 View listings

There was an issue with the iOS app where it was reverting to old addresses.

Unfortunately, you voluntarily refunded. As a result, eBay probably won't credit you despite the system error. You can try to send a DM to one of eBay's social CS teams: ebayforbusiness on facebook, ebayforsellers on insta, askebay on X