Customer Service Issues ( can they even read?)
Summary: smallfindsco expressed extreme frustration with a company's customer service, describing the responses received from various agents as oblivious and ineffective. Despite clearly explaining an issue involving reused tracking numbers and penalties for an unshipped item, smallfindsco feels the support team is not addressing the problem adequately. They are considering leaving the service due to these ongoing issues.
I have lost nearly all faith that this company can even do its job. I have never been so frustrated at the complete lack of comprehension. It took 3 message with customer service, waiting on the 4th reply. Each time a new agent responds with a completely oblivious response. Are they legitimately using ai in order to give them the answer to type because any real human would have identified the issue I explained clearly in plain text using reference numbers, dates and everything. I don't know what to do anymore. I am legitimately contemplating just deleting my account and trying some other selling service. It's almost like they are actively pretending to be the dumbest people I have ever met and then just moving right along to mess up someone else's problem. This is not an intelligent company whether artificial or otherwise.
USPS REUSED A TRACKING NUMBER FOR AN ORDER I CANCELLED AND THEN PENALIZED ME FOR LATER SHIPPING. THE ITEM WAS NEVER EVEN SHIPPED TO BEGIN WITH!!!! IT ALL BECAUSE EBAY IS TOO LAZY TO ACTUALLY KNOW HOW THEIR WEBSITE WORKS OR HIRE CUSTOMER SERVICE THAT CAN READ AND DO THEIR JOBS. Their dumb mistakes directly effect us, their horrible customer service, delays solutions, their entire board of operations could fall off a cliff and we would never even know because they do nothing to keep this company running.
