Customer Service Chat failing to connect to humans
Summary: El hilo discute un problema con un chat de servicio al cliente que no puede conectar a los clientes con representantes humanos. A pesar de las interacciones, parece que no se proporcionó información adicional ni soluciones específicas por parte de los participantes.
This is just some feedback. This has happened 3-4 times over the last week.
I'm a seller: I've been trying to contact eBay human support for a week. The AI Chatbot tries to connect me to a seller, I might eventually see something like "Hi stefan-760, this is .(sic. just a period) I'll leave you both to it and come back once you're done.
Then, nothing. I've waited up to 10 minutes.
Later, I get an email about "Customer Service Chat Transcript" that contains sentences like "Thanks for contacting eBay Customer Service. My name is Anjali, and I’ll be assisting you today", but in the chat window I never saw that.
christworks
·4 months ago@stefan-760 There are few reasons when a seller needs to actually speak with someone at eBay. As @eburtonlab said, share what is going on and let us try to help you.
eburtonlab
·4 months ago@stefan-760
You may be better off asking your question here to get suggestions from experienced users.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://www.instagram.com/ebay/