Current known technical issues - updated as of 9/11/2025 | Report eBay Technical Issues

community_team · 2023-06-02T17:13:37.071000Z

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the eBay homepage to report the technical issue. To expedite your issue please attach the ALERT number associated with your issue below. Members are receiving notice requesting to upload tracking, but all orders have tracking information - ALERT16176 Customers are reporting that when they click on their user name to see their feedback profile, it says "Sorry, this user was not found" - ALERT16173 Sellers are unable to see the orders in 'All Orders' section, as the page is blank on both eBay app & desktop - ALERT16165 Sellers are unable to promote new listings getting error - ALERT16151 "Buyers unable to purchase the listings due to an error message, "'Hmm...can't reach this page'/'This site can't be reached'" - ALERT16112 Insertion fee is charged for revising the listings, though the seller has free listings left on their account - ALERT16099 Sellers reports that "Offer Refund" option is not showing in return details page - ALERT16075

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Current known technical issues - updated as of 9/11/2025 | Report eBay Technical Issues | eBay Community