Closing the case
Summary: ethan_2393 is experiencing difficulty closing a case related to a refund that has already been resolved with the seller. Despite attempting to clear the cache, use different devices, and try the phone app, they continue to encounter an error message when trying to close the case.
I originally opened the case because I didn't get my refund on time until today. I've spoken to the seller and resolved the issue. Now, I want to close the case with an explanation and request, but I'm getting an error message after repeated attempts to close it. Does anyone else have this same or a similar issue when trying to close the case after resolving the matter with the seller? Screenshot below.
1 comment
ethan_2393
OP4 days agoBefore anyone else asked, yes I've cleared my cache, used the phone app, and tried different computers, and I'm still getting the same result.