Can't Use Single Tracking Number for Multiple Purchases in One Packages | Report eBay Technical Issues

ca_reibo · 2023-04-30T21:48:35.403000Z

I have a few customers outside the US who, for some reason (maybe limits on individual charges) buy 2 or 3 of the same item 3 times (within minutes of one another), instead of 6 or 9, respectively, at once. I offer free shipping. I used to be able to buy a shipping label for one of the purchases (adjusted for the weight of all three), put them all in one package, and then "add tracking" to the other two, by copying and pasting the original tracking number. Finally, I would "mark item as shipped." Today I had this situation, and along with the new packing slip design (which is hideous), I discovered that adding a tracking number and marking an item as shipped are now mutually exclusive. I used the same tracking number for all three orders, since everything is in one package. Then I marked the two extra ones as shipped, since ebay can't figure out that an item with a tracking number has been shipped. Well, after I did that, I found that the tracking number has disappeared and "add tracking" was back again. Moreover, if I did it in reverse (mark as shipped, then add tracking number), the tracking numbers remain, but the items are no longer marked as shipped, and I'm warned that I still need to ship them. It always worked before. Why was it changed? Going forward, I am not using ebay shipping for such purchases. It would be nice if ebay would restore the functionality that existed before for this type of situation.

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Can't Use Single Tracking Number for Multiple Purchases in One Packages | Report eBay Technical Issues | eBay Community