'Send offers' window is blank when I try to send an offer for any item:
Hey @25kenwood! There is a sitewide ticket that is open for this issue which is under ALERT15704. If yourself or others are running into this please feel free to reach out to customer support and have your account added as an example.
Same thing happening here. It worked fine last night (Tues Jan 21) but today, four items recommended for "Send Offers - Eligible" are impossible to process. Something's wrong with the platform...
Same issue on desktop. Cleared cookies and cache. Tried another browser. No luck with anything including the my attempt to contact eBay through the mostly useless chat bot.
Started last night for me. I am on a windows laptop. Sure they are updating the system and yet another feature that we need daily isn't working. @devon@ebay is the one who needs to give us an update
I need this to be working in order to have sales. It started at 9 p.m. central time on January 21. I have around 30 items I can't send offers on
eBay itself has to be down tens of thousands from this, so I'm surprised that they still haven't fixed it. A good third of my sales come from being able to send offers via this. I wonder how many of the head honchos are perplexed as to why sales dropped so much yesterday.
I also don't like that the buttons for automatic offers and allow counteroffer is clicked on without me turning them on. But, still can't send offers with them on or off.
yes... found the same thing happened to me. Though I didn't turn on those options... something at eBay turned the buttons to "yes"... and it launched the automatic offers option... and the counteroffer option. So annoying... Had to manually remove those features from every impacted item; approx. 30 of them.
It appears that when you select an item to send an offer on, when ebay dynamically generates the page/popup screen to send an offer on a specific item, it does not pull over any item information (no photo, no price info), so that if you put in a lower price or percentage off amount, the system has no price info to compare to and see if you've made a proper offer and enable to Send Offer button. Since it cant do this comparison, the Send Offer button is constantly greyed out and unable to be used.
One has to wonder if eBay's tech / platform designers are only using smart phones to do their work. While they keep pushing everyone toward the app... I'll only say that I will absolutely never use my smart phone app to do my work as an eBay seller. How could they not know they've created a glitch... before subjecting all of us to it?
wastingtime101
·1 year agoRefresh the page and check again. Functionality was restored on my accounts.
devon@ebay
Hey @25kenwood! There is a sitewide ticket that is open for this issue which is under ALERT15704. If yourself or others are running into this please feel free to reach out to customer support and have your account added as an example.
25kenwood
OP1 year agoIt's back up now. Thanks!
25kenwood
OP1 year agoIT'S BACK UP!
backpacktreasures
·1 year agoI cannot send offers on the desktop. Same as everyone else, everything is greyed out.
@devon@ebay please ensure this is reported to the technical team
tx-shopping
·1 year agosame here since last night
badogs68
·1 year agoCame here to find out if it was just my computer ,I hope they fix this and also don't like the auto send feature
saturdaystoys
·1 year agoSame thing happening here. It worked fine last night (Tues Jan 21) but today, four items recommended for "Send Offers - Eligible" are impossible to process. Something's wrong with the platform...
nanniestreasurechest
·1 year agoI'm on a desktop and having the same issue.
cardinalfinds
·1 year agoI also cannot send offers. The screen I see when trying to do so is exactly the one original poster presented.
bleubunny
·1 year agoSame issue on desktop. Cleared cookies and cache. Tried another browser. No luck with anything including the my attempt to contact eBay through the mostly useless chat bot.
themodernavenue
·1 year agoSame issue here, started this morning. I can send offers via the app, but not on desktop
natoman777
·1 year agoStarted last night for me. I am on a windows laptop. Sure they are updating the system and yet another feature that we need daily isn't working. @devon@ebay is the one who needs to give us an update
I need this to be working in order to have sales. It started at 9 p.m. central time on January 21. I have around 30 items I can't send offers on
25kenwood
OP1 year agoeBay itself has to be down tens of thousands from this, so I'm surprised that they still haven't fixed it. A good third of my sales come from being able to send offers via this. I wonder how many of the head honchos are perplexed as to why sales dropped so much yesterday.
lynns.things
·1 year agoThe same with me since yesterday and still unable this morning. I have tried on two different browsers. I have sent messages to ebay with no results.
lynns.things
·1 year agoI also don't like that the buttons for automatic offers and allow counteroffer is clicked on without me turning them on. But, still can't send offers with them on or off.
saturdaystoys
·1 year agoyes... found the same thing happened to me. Though I didn't turn on those options... something at eBay turned the buttons to "yes"... and it launched the automatic offers option... and the counteroffer option. So annoying... Had to manually remove those features from every impacted item; approx. 30 of them.
srl_trading
·1 year agoSame here since yesterday.
rugerskick
·1 year agoI am also experiencing this issue.
It appears that when you select an item to send an offer on, when ebay dynamically generates the page/popup screen to send an offer on a specific item, it does not pull over any item information (no photo, no price info), so that if you put in a lower price or percentage off amount, the system has no price info to compare to and see if you've made a proper offer and enable to Send Offer button. Since it cant do this comparison, the Send Offer button is constantly greyed out and unable to be used.
suzysemporium
·1 year agoHaving the same issue.
jkramer2
·1 year agoit's apparently working on the app, but not with a desktop browser.
saturdaystoys
·1 year agoOne has to wonder if eBay's tech / platform designers are only using smart phones to do their work. While they keep pushing everyone toward the app... I'll only say that I will absolutely never use my smart phone app to do my work as an eBay seller. How could they not know they've created a glitch... before subjecting all of us to it?
mkaczorsee
·1 year agoSame here…frustrating!