Can not add card to payment method on mobile browser
Hi! I can not add card to payment method on mobile browser. When i open the payment tab and click "add payment method" of click on "+". It not show the pop up. Please check it.
8 comments
Hi! I can not add card to payment method on mobile browser. When i open the payment tab and click "add payment method" of click on "+". It not show the pop up. Please check it.
needfullitems5
·7 months agoSame exact thing is happening to me. All of a sudden and eBay says it's weird and nobody else has had an issue. The check out only works on a computer and not my cell phone. It shows the card number as always and then says can't process payment. I've removed the card and attempted to re enter and it only gives the back option button not add. It's worked for years. So weird
eburtonlab
·2 years ago@alfir-47
What browser? Latest version? Mobile, classic or desktop mode?
Adding a payment method seems to be working for me using Chrome (124.0.6367.179).
Try another browser or another browser mode.
alfir-47
OP2 years agoI tried Chrome, Safari and Firefox on my iphone, Also try Mobile, classic and desktop mode
eburtonlab
·2 years agoWorking for me in Android.
Are you able to use the app to add a payment method?
alfir-47
OP2 years agoThe app can not add the payment method. I think it's problem in IOS.
eburtonlab
·2 years agoAre you able to add a new payment method directly during checkout?
wastingtime101
·2 years agoHi @alfir-47 , I just tested both Safari and Firefox on iOS (Sonoma 14.4.1) on a laptop and the pop-up appeared just fine.
Is it possible you have some sort of pop up blocker or browser extension enabled that could be interfering? If not, can you add at checkout as @eburtonlab suggested?
alfir-47
OP2 years agoThank you! My device is iphone and i have no problem when i add while checkout. But when i come back at tab payment this card doesn't exist.