Best Offer order stuck in "Still processing" for four days
Summary: squelchyboots experienced an issue with an online order placed on Friday night, where an error with the 'Pay By Bank' option led to the order being stuck in processing for four days and duplicating in the system as 'Order processing' and 'Awaiting payment'. Despite multiple interactions with Customer Service, the problem remains unresolved. squelchyboots is concerned about losing a £50 voucher as the deadline to pay is approaching, and they are eager to find a solution before the voucher expires.
I made an order on Friday night. It's now Tuesday afternoon. When I selected Pay By Bank, an error occurred (no option to select a payment), and rather than prompting me for another method, the order went into Still Processing status. It's now showing twice in my Orders. One says "Order processing", the other says "Awaiting payment". Clicking on Pay Now on the Awaiting Payment item takes me to the same order page as the first.
Been through Customer Service multiple times and they've raised tickets, but doesn't seem to be any resolution. Quite annoying as I used a £50 off voucher and I don't want to lose it (as today's the last day to pay before it's released back to the seller!)
kensgiftshop
·1 month agoSince you're from the UK, you might want to ask there.
Log off the US site and return to the UK site.