Background removal tool completely broken on mobile

Is anyone else experiencing this? Background remover turns the item white and the background black and won't work on Screenshot_20240403-155819~2.png Screenshot_20240403-155559~2.png any new listings.

nh_vintage_cards_and_gear

96 View listings

Posted 2 years ago · Edited 2 years ago·Last reply 2 years ago

9 comments

j-b_discount_clothing

·2 years ago

3109 View listings

Yes! I had the same exact problem over the weekend and then suddenly the feature was not available at all anymore?!

devon@ebay

Admin2 years ago

Community Advisor0 View listings

@nh_vintage_cards_and_gear wrote:

Is anyone else experiencing this? Background remover turns the item white and the background black and won't work on any new listings.

Hey @nh_vintage_cards_and_gear! Can we have you update your apps, this is working better in the latest update.

valueaddedresource

·2 years ago

5 View listings

Thanks for the update @devon@ebay - can confirm it is working correctly for me now.

chrba3924

·2 years ago

2056 View listings

Yes, mine started this yesterday. Glad to see they are working on it. It was more like a xerox of the image rather than background removal.

valueaddedresource

·2 years ago

5 View listings

@nh_vintage_cards_and_gear not just you.

I tested it using an image of my mousepad (the same image the background removal tool had no problem making a very clean cut of just a few days ago) and I'm getting the same thing.

@devon@ebay @kyle@ebay @elizabeth@ebay can you get this reported please? I'm using Android app version 6.153.12

elizabeth@ebay

Admin2 years ago

Communtiy Advisor0 View listings

@valueaddedresource wrote:

@nh_vintage_cards_and_gear not just you.

I tested it using an image of my mousepad (the same image the background removal tool had no problem making a very clean cut of just a few days ago) and I'm getting the same thing.

@devon@ebay @kyle@ebay @elizabeth@ebay can you get this reported please? I'm using Android app version 6.153.12

Thank you @valueaddedresource for the tag. Our technical team is aware of this issue and are working diligently to get this resolved.

ltldpr

·2 years ago

377 View listings

I shouldn't be laughing, but I am.

Not laughing at you OP, but at this "tool" that they spent who even knows how much money on, and it does what you've posted.

Artificial idiocy at its best! (It's the opposite of "intelligence" that's for sure!)

judy1503

·2 years ago

2555 View listings

I just noticed on Android, the button to remove the background is now missing. I guess they are working on it? I hope they bring it back.

richard1rst

·2 years ago

53683 View listings

Actually, you are taking the wrong approach. You have too much border showing around the picture. Removing the background would not be much of an improvement. Instead of worrying about the background (which in this case is not objectionable) you should have just cropped the picture as I show below. That would enlarge the individual covers and make them more prominent in searches.

Oh, and next time take it as more of an overhead shot so the back photos are the same size as the front and get rid of that fading away slant.