Automated shipping calculator failure
The recent price increase by USPS and other carriers have apparently caused a failure in shipping cost accuracies. Before every time an increase was put in place it increase it equally for both buyers and sellers...now the calculator is missing on a number of orders to increase the new rate to the buyer, however it does just fine increasing only the sellers cost...that is not the way it works. This is causing a number of issues with sellers. And will fall under the cancellation of an order reason of "issue with buyers address" which is what it is since the calculator has failed to correctly increase the increase to the buyers zip code.
This is an ebay/USPS issue and not a seller nor buyer issue.
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