Yes i have not been able to send a message to anyone for the last several hours. I am logged into ebay and when i click messages. i get this message. Hope they sort it soon.
same issue , cant get messages and it tells me to go to help and contact , i think they are wasting our time until they figured out what they did wrong ,
It still works from the summary page drop down selection beside the My eBay at the top center of the summary page. It does not work today when clicking on "messages" in the left sidebar of the summary page, just gives the error that OP stated. Been doing it all day and probably because of an eBay programming improvement patch last night, it is Thursday again.
Broken "messages" link on the left side of the Summary page (and other My eBay pages).
Hey @eburtonlab! This looks like it is a known site wide issue with an open ticket for resolution. If yourself or others plan to reach out to customer support you can let them know that you are experiencing ALERT15487.
I've already switched back to the older version and have had no problems. I'm not sure why they wanted to change or fix something that was working fine originally.
I am having problems messaging sellers from their auction page to ask questions regarding their item. If I have received a message from them, I can respond to their message. I can respond to old messages, but I cannot create a new conversation. I am totally blind in one eye, and have 30% of my vision in my other eye. It seems to me that eBay should have assistance for those that are incapacitated - but no, they are only interesting profits. There is no helping those who cannot help themselves. I cannot even make their tiny font larger so I can read it. They do not even want to talk to me when I dial their 866 telephone number. They obviously do not want to help people with disabilities participate in the real world...
Most desktop browsers will allow you to enlarge the font on a site by holding down the Control key and then using the plus, minus, or zero key to zoom in, out, or reset the zoom level.
If you are having problems sending a message to a seller from the seller's item page, there are some things you can try that may help.
Try sending the message using a different browser to rule out a browser problem, or a conflict with a browser add-on.
Try composing a new message by first going to the seller's feedback or profile page and using the "Contact" link there.
Try sending a message from ebay.ca instead of ebay.com -- in some situations that may work better.
New message sistem is totally buged. I even can't switch to "classic view". Error I see constantly from every web browser is this: "Looks like something went wrong. Please try again later." I can''t see message content when select certain message thread. Only red error with empty messages.
The problem you are experiencing is likely different than the the general outage described in this month-old thread, though some of the same workarounds may also work for you.
Try using the eBay app to respond to messages. Or try responding via email if you have eBay messages sent to an email account. Or try responding via ebay.ca or ebay.co.uk instead of ebay.com.
It is possible that your issue is related to your location.
I have seen this from time to time. It is usually back and running after a fashion.
As for me, in addition to messages coming into my eBay messages they also come into my personal email address. That means I can at least see what has come in so I know if there are any problems. Can't answer, but at least my mind is at ease rather than wondering what is waiting for me.
craigcraig747
·1 year agoYes i have not been able to send a message to anyone for the last several hours. I am logged into ebay and when i click messages. i get this message. Hope they sort it soon.
wastingtime101
·1 year ago@craigcraig747
Several links to messages - including top right of the page My eBay > Messages - are sending users to the defunct: https://mesg.ebay.com/mesgweb/ViewMessages/0
eBay needs to update the link to the new page:
https://www.ebay.com/cnt/ViewMessage
You can access messages using the second link.
purchase2much
·2 years agosame issue , cant get messages and it tells me to go to help and contact , i think they are wasting our time until they figured out what they did wrong ,
eburtonlab
·2 years ago@purchase2much
Try another browser or another link. Or another browser mode (mobile, classic or desktop). Or the eBay app.
Message inbox seems to be working for me at the moment.
Messages from members:
https://mesg.ebay.com/mesgweb/ViewMessages/0/m2m
Canada:
https://mesg.ebay.ca/mesgweb/ViewMessages/0/All
transamcc
·2 years agoIt still works from the summary page drop down selection beside the My eBay at the top center of the summary page. It does not work today when clicking on "messages" in the left sidebar of the summary page, just gives the error that OP stated. Been doing it all day and probably because of an eBay programming improvement patch last night, it is Thursday again.
eburtonlab
·2 years agoThanks for that!
The link that does not work:
https://www.ebay.com/mesgweb/ViewMessages/0
The link that does work:
https://mesg.ebay.com/mesgweb/ViewMessages/0
@devon@ebay
Broken "messages" link on the left side of the Summary page (and other My eBay pages).
devon@ebay
Hey @eburtonlab! This looks like it is a known site wide issue with an open ticket for resolution. If yourself or others plan to reach out to customer support you can let them know that you are experiencing ALERT15487.
eburtonlab
·2 years agoThanks for that, @devon@ebay !
wpt05
·2 years agoI've already switched back to the older version and have had no problems. I'm not sure why they wanted to change or fix something that was working fine originally.
oakviewls
·2 years agoTrying to reply to buyers messages and says messages down due to maintenance
silverchandelier
·3 years agoI am having problems messaging sellers from their auction page to ask questions regarding their item. If I have received a message from them, I can respond to their message. I can respond to old messages, but I cannot create a new conversation. I am totally blind in one eye, and have 30% of my vision in my other eye. It seems to me that eBay should have assistance for those that are incapacitated - but no, they are only interesting profits. There is no helping those who cannot help themselves. I cannot even make their tiny font larger so I can read it. They do not even want to talk to me when I dial their 866 telephone number. They obviously do not want to help people with disabilities participate in the real world...
eburtonlab
·3 years ago@silverchandelier
Most desktop browsers will allow you to enlarge the font on a site by holding down the Control key and then using the plus, minus, or zero key to zoom in, out, or reset the zoom level.
If you are having problems sending a message to a seller from the seller's item page, there are some things you can try that may help.
Try sending the message using a different browser to rule out a browser problem, or a conflict with a browser add-on.
Try composing a new message by first going to the seller's feedback or profile page and using the "Contact" link there.
Try sending a message from ebay.ca instead of ebay.com -- in some situations that may work better.
vekanoid
·3 years agoNew message sistem is totally buged. I even can't switch to "classic view". Error I see constantly from every web browser is this: "Looks like something went wrong. Please try again later." I can''t see message content when select certain message thread. Only red error with empty messages.
eburtonlab
·3 years agoThe problem you are experiencing is likely different than the the general outage described in this month-old thread, though some of the same workarounds may also work for you.
Try using the eBay app to respond to messages. Or try responding via email if you have eBay messages sent to an email account. Or try responding via ebay.ca or ebay.co.uk instead of ebay.com.
It is possible that your issue is related to your location.
eburtonlab
·3 years agoUsing a desktop browser, the ebay.com Messages page is currently not reachable.
The message inbox can be reached, and messages can be read using a mobile browser in mobile or classic mode, or by using the eBay app.
If you have eBay messages forwarded to an email inbox, you can read or reply via email.
You can also read and reply to your Messages on ebay.ca instead of ebay.com.
sopdah59
·3 years agoNo messages since last night on both accounts.
imzeus
·3 years agowhen happened this u can delete your browser cookies then there no problem there. ı was fix it today like that
imzeus
·3 years agoand ı used this link for new chat feature.
https://www.ebay.com/cnt/viewMessage?group_type=CORE
somanypostcards
·3 years agoNot able to see messages here (server down), but this link showed them.
Unavailable member
·3 years agoServer is down. We'll just have to wait it out.
brandonsvsu
·3 years agoSame here. Ebay message server is down. Been down since last night.
I was able to still access them by instead logging into ebay's Canada site (ebay.ca).
rugerskick
·3 years agoYes
On my android tablet i get a 500 series error saying the server is down, its them, not me
Go to my windows laptop and I can get into the messages
They screwed something up this afternoon sometime
richard1rst
·3 years agoI have seen this from time to time. It is usually back and running after a fashion.
As for me, in addition to messages coming into my eBay messages they also come into my personal email address. That means I can at least see what has come in so I know if there are any problems. Can't answer, but at least my mind is at ease rather than wondering what is waiting for me.