All clickable links on item page greyed out | Report eBay Technical Issues

hel_864539 · 2025-11-17T03:24:24.100000Z

I was interested in buying an item today but all of the clickable links on the item page were greyed out. I finally opened a new account and used it to buy the item and speak to a representative. The representative told me that it was a "glitch". After some time passed I was able to log in to my original account and had no further trouble. The rep would not admit to having done anything to rectify the problem, but did ask whether he had "solved" my problem. At some point there was a strange notice on a page referring to eBay adopting some new AI system, but there were no details provided nor any context for what had been rolled out. I regret failing to get a screenshot with the notice. I was irritated that I was expected to accept the excuse of a "glitch" being responsible for the problem. I have been using eBay since it first rolled out and I have never seen any system failure described as a "glitch" before. Are we going to be expected to tolerate random non-deterministic behavior from eBay in the future?

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All clickable links on item page greyed out | Report eBay Technical Issues | eBay Community