Account Restriction due to no tracking information
I'm getting a message that my account is restricted because of no tracking information. I click on the orders and I buy the shipping labels directly from ebays website. How do I resolve this?
1 comment
mam98031
·Sep 14, 2026 at 7:34 PMWell that is an unusual problem. I would encourage you @bran8453 to contact Ebay directly and talk with them about this problem. Below is some information about all the ways you can contact Ebay. I would suggest dropping all the way down to the bottom, where there is a link you can ask them to CALL you.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://www.instagram.com/ebay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT or ask an Agent to call you, in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
From this link you can request Ebay to call you in the USA. The option is available when Staff is available to respond, so NOT 24/7/365.
https://www.ebay.com/help/home