accepted counter offer buyer made /data disappeared?
Summary: reselldelights is experiencing issues with a listing after accepting a counteroffer; the data for the transaction seems to have disappeared. They are unable to find the offers or counteroffers in their seller hub and are concerned about their lack of response to the buyer. stephenmorgan provided a link and steps to find the offers section, while *casey* clarified that the item remains listed for sale until payment is made.
As a seller, I accepted a counteroffer from a buyer earlier this evening but all data seems to have disappeared. When I go to my active listings and open it , it still shows one available although there was ever only one for sale. The listing shows one offer in red on the left. When I go to seller hub and pull the active listings and find the listing there is no drop-down to show any offers or counteroffers although when I asked google it tells me there is a drop down box for them. How do I find the offers/counteroffers? They are not in my messages or notifications. My seller hub does not show the anyone has paid, nothing ready to ship. Please help. I'm concerned the buyer thinks I am not responding. Thank you.
*casey*
·1 month ago · Edited"it still shows one available although there was ever only one for sale"
That's correct. With accepted offers, the items remain for sale for anyone to buy..
until paid for
reselldelights
OP1 month agoThank you
stephenmorgan
·1 month agoGo here
https://www.ebay.com/sh/mktv2/offers
Then click on Marketing
Then Click on Offers