Was shipped a broken package, I have a return label, but the case is still pending?
I was shipped a broken model, seller kept avoiding buying a label, finally did, because I was about to get to keep it, fair enough, no problems.
except it says "case pending"
so when I send the package with the label, how do I indicate that to ebay if there is no longer a place to input a tracking number.
I'll just end up getting no refund and he'll keep the package if I can't indicate I've actually sent it, and I can't count on his good will, as I believe it was intentional
3 comments
ministr_45
OP8 months agoso I still don't understand how the system was supposed to work.
but the agent said I am fully protected, to ship it using the shipping label, and once it arrives to let another agent know.
the level of trouble I had with this is insane, I wish I didn't have to order certain models from out of country.
guys getting a review.
he claimed he couldn't get a label, then last second the day he was about to lose the package he magically made one.
tried to get me off platform to pay me for it ect, I don't understand, but it smells of scam.
happy ending I suppose
12345jamesstamps
·8 months agoIs it an item being returned to China?
If it's the item with a long negative feedback you left...it's hard to say if it will actually make it back to the seller if it's returning to China.
Considering the price of the item I probably would just take it as a bad sale.
True...you might not get a refund and item gets returned or lost in transit.
I assume it was the item from China but I might be wrong?
jonathanbrightlight
·8 months agoWhat does the tracking show currently? If it shows it's been delivered, contact eBay and give them the tracking. If it doesn't yet show delivered, it may be best to wait until it does and then contact them.
You can click this link and follow the prompts to begin a chat or request a callback based on availability (either drill down through the prompts to your issue, or try typing "Agent", though you will still probably have to clarify the type of issue first):
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
Or you can contact eBay customer service via Facebook or X by sending a private message (don't post publicly on these pages):
https://www.facebook.com/eBay
https://x.com/askebay/