Unpaid sold item, fraudulent Ebay fee.

A fee was charged for an item that was never paid for, by the Buyer. There is no transaction ID, no record of payment, and customer support cannot even locate the listing. Per eBay's unpaid item policy, I should not be charged this fee. I request the fee be reversed.

Invoice ID: 013118-11999721540011

Item ID: 292171121533

Buyer : *** , unpaid, item Bicoin miner s5 antminer bitmain Sale Price: GBP 1,290.00 Item #: 292171121533 Date Sold: 07/13/2017

The buyer was reported back then and the buyer (user) is non existing on ebay plattaform either anymore. wich can explain why NO records are shown on my seller's portal.

Even after contacting multiple customer support agents ( Dawn, Mohd Zishan, Sagar, Shamrin, and Sanjana) i received no meaningful assistance. The responses were automated, and the chat was closed without resolving my issue, leaving me without support.

This issue has been ongoing for nearly 8 years. I have repeatedly requested help, and at this point, I can only conclude that this is fraudulent activity on eBayâ€™s behalf.

So who's gonna resolve my issue when the live support is incompetent?

ascko_7

101 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

14 comments

gone.c-33

·1 year ago

0 View listings

Before Managed Payments, fees were assessed at the moment of the sale. If the buyer did not pay, the seller had to file a non paying bidder dispute to get their fees back. If my memory serves correctly, sellers had 30 days to do so after a listing ended.

@ascko_7 Since you failed to timely notify eBay that your buyer did not pay, eBay had no way to know the item was unpaid and that the final value fees needed to be reversed.

soh.maryl

·1 year ago

110 View listings

Are you saying the sale was 07/13/2017?

kalyoth

·1 year ago

1117 View listings

you are 8 years too late....

kensgiftshop

·1 year ago

389 View listings

After 8 years, if you pay it or get it cleared, they still might not let you sell anymore.

ascko_7

OP1 year ago

101 View listings

I tried to sell once, never again.

Having a false account bidding , not paying and Ebay support being one of the worst in the world with uncomprehensive and unintelligent human bots.

The fee applied to my account is Fraudulent and should be removed, enforced by their own policies, when i contacted about this issue i was told to wait, here i am waiting...

kensgiftshop

·1 year ago

389 View listings

@ascko_7 wrote:
I tried to sell once, never again.

Having a false account bidding , not paying and Ebay support being one of the worst in the world with uncomprehensive and unintelligent human bots.

The fee applied to my account is Fraudulent and should be removed, enforced by their own policies, when i contacted about this issue i was told to wait, here i am waiting...

Did you use a reserve on the auction?

ascko_7

OP1 year ago

101 View listings

As for from 2025 4th July my issue should have been resolved, its been past 72hours as promised from Ebay to credit me with a Courtesy credit to clear my balance and it has not been reflected on the account.

06:35:15 UTC Noemi

Good morning! Thank you for waiting in the line. I hope you're having a wonderful day.

06:35:40 UTC Noemi

Based from what I can see here, you are contacting us about clearing the balance on your account for the hold on your account to be released.

06:36:43 UTC ascko_7

As you may understand the fee is based on an unsold listing from a fake Buyer wich was eventually reported and removed and no transaction was ever finalized.

06:39:45 UTC Noemi

Got it! Thank you for verifying my understanding on the reason of your contact today. I'll certainly check this for you.

06:39:49 UTC Noemi

Thank you for sharing the details with me. May I take 2 minutes from your time to go through this?

06:40:23 UTC ascko_7

yes do so.

06:41:42 UTC Noemi

Thank you so much for waiting in the line.

06:42:07 UTC Noemi

After carefully reviewing the order and the fees, I can confirm that this is indeed a sale that was not completed.

06:42:12 UTC Noemi

As a one time courtesy credit for being an awesome member of eBay, I will submit a refund request for you and it will be posted on your account after 72 hours.

06:44:08 UTC ascko_7

Could you explain to me what this means ? and will my account be lifted from the restrictions?

06:44:25 UTC Noemi

Good question.

06:45:15 UTC Noemi

I will be asking for the negative balance to be cleared. After that, the hold on your account should be released and you can start selling on our site again.

06:46:37 UTC Noemi

Now that we have establish the solution for your question, can I be confident that we have covered all the things that you want to discuss today?

06:47:05 UTC ascko_7

Yes i guess that it should resolve my issue. thanks

06:47:21 UTC Noemi

Awesome!

06:47:28 UTC Noemi

Again, my name is Noemi. I wish you a great day ahead. Take care! Thank you for contacting eBay Customer Service today. Enjoy the rest of the day.

1 year ago

6923 View listings

Yeah come back and let us know if that actually happens. CS has a reputation of telling you what you want to hear to either get you off the phone or end a chat .

ascko_7

OP1 year ago

101 View listings

Indeed, hasn't happened.

Custommer support now have claimed with several lies different things,
"fees can't be applied"

"they cant see the system",
"It's been rejected by the higher seats"

"it's old"...

When does this issue convert into a legal issue? i contacted Ebay back then when this was fresh and they told me to wait that the fee would dissapear, now it's been almost 10 years and they won't remove and are trying to fetch free money.

This can't be nothing more than fraudulent and illegal?

Shruti
It's an old fee and we do not have access to check details of fees that were applied years back. If you contacted that time, we would have been able to provide more details.

Shruti
However, as this is no longer eligible for credit so fees can no longer be credited.

Sagar
This is not a fee which is recently been added but an old one. Here it seems this order is very old due to which system is not allowing us to fetch any details for the order and due to that only system will not allow us to credit the fee charges.

Dawn
I have just checked and see that Noemi has submitted a credit request but has been rejected. Also, it is an old fee and account is on hold currently.

Dawn:
We do not have access to check that as it's been more than 2 years and system charges the correct fee always. Also, our higher billing team has rejected the credit request. Hence , I suggest you to pay the fees to get account reinstated.

12345jamesstamps

·1 year ago

8695 View listings

8 years....I don't know what city I was living in or what job I had.

fab_finds4u

·1 year ago

257 View listings

"So who's gonna resolve my issue when the live support is incompetent?"

Nobody.

You are S.O.L.

The time to report a unpaid item is 4 days after paying, and then for a period of 30 days thereafter.

soh.maryl

·1 year ago

110 View listings

"So who's gonna resolve my issue when the live support is incompetent?"

Sorry, but no one can resolve an issue that's over 7 years old, to the best of my knowledge.

lacemaker3

·1 year ago

4, 3, 2, 1 ... Earth below us, drifting, falling ... Floating weightless, calling, calling ...690 View listings

@ascko_7

I am not sure that anything can be done about an item that was sold almost 8 years ago, in 2017. Did you follow up at the time? I'm sure there was more to the story back then. The usual reason why eBay would still charge fees in this situation, is because they had reason to believe that the sale was completed off eBay, to avoid the fees. The fees were different that long ago, but this fee still applies for private sellers who don't reside in the UK.

However, it was sold on eBay UK, in GBP, so you would have to follow up with eBay customer service on eBay UK about this.

https://www.ebay.co.uk/help/home

It's quite strange that the listing still persists, on eBay.com.

https://www.ebay.com/itm/292171121533

ascko_7

OP1 year ago

101 View listings

As pointed, this issue was taken with customer service back then, they said as the Buyer was banned the issue should resolve by it self.

I've contacted m ultiple times the past 8 years and there is no resolution to this and has always been the same automated responses or unwilling to help were the customer service just shuts the chat.

I can see all the purchased items back to 2013 why would a sold item not be listed on my seller records?