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The TRUTH behind Managed payments PLEASE READ, NOT click bait, emotional Wait till the end!
To continue the flaming brown bag of the year 2020 eBay has decided to launch “Managed payments”. This was outlined in the official company statement “improve the customer experience” by intermediating payments on its marketplace. “In doing so, eBay will manage the payments flow, simplifying the end-to-end experience for buyers and sellers,” the company said in a statement. Unfortunately, like most business that are worth 40+ Billion dollars and are one of the only options in a market, eBay demonstrates the thought process of “How could we make more money and invest as little money as possible, to maximize profits?”
I have been on eBay on and off for 22+ years. I also have done a considerable amount of sales in the last year. So, it has been 10+ days and I have not received a payout under the new system. Does eBay care? The short answer is “No”. The long answer is “It’s complicated”. I genuinely believe the employees do care; I have dealt with 2 exceptional people in the last few days. So, for my 8 phone calls in the last week, 2 were AMAZING, and the rest were “okay”. So, let us get to what is going on.
- Two years in the making. Several employees have been telling me that this has been in progress for 2 years. Think about that 2 YEARS! I am floored that 2 years were spent to make a poorly designed, clunky, not intuitive dashboard that has serious limitations. Please keep reading.
- Traditional banks vs. Credit Unions. eBay does not support some credit unions. Yes! The outsourced company eBay uses “PAYwithBank” does not play well with Credit Unions, some might work and some might not. Try to use a traditional “Bank” much less problems.
- Dates are a moving target. I have documentation that says my payout was made on 11/24. I have an e-mail that says my payout was made on 11/25. In my payout history it shows 11/28. (All failed). Dates are more of a suggestion then what happened.
- Validating Bank information. If you have a bank and account, you have received a payment through. And change your bank, then eventually go back to your originally bank. (I.e. changing to a credit union and is not accepted see example # 1. above) eBay DOES NOT KEEP that information, you have to “re-validate” EVERY time. This is idiotic. If the customer has done the work and you have paid them before, if nothing has changed you should be able to use past accounts eBay could easily keep this information stored but choose to do what is “Easiest for them, not their customers”
- Instant Payouts. This is probably my biggest issue. eBay could EASILY utilize instant payments but has chose not to. Do not let them tell you anything different. Venmo, PayPal, TheRealReal, you are being paid for work with direct deposit (right?). All have found a way to pay instantly or instantly on a specific date per month. This is the largest miss in my opinion, is it cost effective? probably not. Is their risk? probably…Is it the right thing to do, YES! If you force your customers to make a change you should make the new product as close to the old as possible.
The short of it is, last night I was told "There is nothing you can do and that you are at the mercy of “Managed Payments”"..... we all are. You will not get paid unless it works, sorry, eBay is not taking ownership or responsibility for there misses, mistakes, or failures of the system they are forcing us to use.
What do we do now?..... Nothing the answer is, nothing, be happy someday you will get paid. Or at least be okay with it, the exit is a click away. I have heard some rumblings of, let us make a YouTube Channel, let's revolt, let’s leave! Well, raging against the machine will do you nothing except get you off of eBay.
I have decided I am going stay and be a lemming. I will be at the mercy of the machine; it will decide when I get paid. All I can do is hope, hope is why I will continue to be a “Power Seller” and beyond. Hope they will fix the bevy of problems they have including NOT paying me for items I have sold. Like Stephen King wrote in Shawshank Redemption:
“Let me tell you something my friend. Hope is a dangerous thing. Hope can drive a man insane.”
-Red
kh-vince
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
an-57470
·5 years agoI just sold my sewing machine & now I can't get ebay to pay me. They keep saying they need me to verify my business. I keep sending them my EIN letter & my business license & nothing. I can't use the call me as it says it's not available. I tried the chat & they keep saying they can't help as managed payments is another dept. I asked if they could have them call me & they said no. So I sold my machine because I need the money (as a lot of us do in this covid situation) & now I am not getting paid.
officecoffee
·2 years agoYou have to send the last two years of business tax returns with the name matching.