Seller will not reimburse for sending the package to the right person
I ordered a hook rug kit. The seller sent me a wrought iron candleholder. She apologized and asked would I sent the package to the right person. I agreed to send it and she would reimburse me. She wanted proof of the receipt. I tried to send it to her but was unable. She only refunded me the cost of the kit. She owes me 57.10 for sending it to the other buyer. I explained the problem to an ebay representative and she was no help. She opened up a case to have me send it back to the seller. I can't because she asked me to send it to the buyer, which I did. I don't know what else to do.
3 comments
albertabrightalberta
·3 years ago@tibo_9719
You didn't state whether you even got the rug kit you purchased from the seller. If you didn't get the correct item, open a claim for "not as described." DO NOT OPEN item not received!
In the section where you can describe the issue, you can explain what happened. Hopefully, the seller will just issue a refund for your purchase and possibly reimburse your shipping costs too.
tibo_9719
OP3 years agoI received my latch rug kit 1228/22 from the other buyer. Ebay gave me a refund for the kit but not the shipping cost. Ebay sent me a note to return the kit to the seller for a refund. I tried to explain to the rep that I sent the package to the buyer per the seller's request. The seller said send her a picture of the receipt. I tried to but ebay won't allow it. I asked her to send me another email address so I can send her the proof of receipt. She said get ebay to help show you how to send a picture. I contacted ebay and the rep was not very helpful. Her solution was to open up a claim for a refund. I try to reply but I just keep getting sent to the refund step procedure. I took the package to the post office because I was mailing another package as well. I should have sent it back to her, but she asked me to go and send it to the buyer and she would reimburse me. I got a 9.99 refund but it cost me $ 57.10 to ship the package to California. The seller can refund me the difference between my cost for the rug kit and shipping costs minus what it cost me to ship the wrong package to the right person. It's not the cost, it's the principal. I am not going to starve if she doesn't pay me. I just want her to do the right thing.
gadgetmans_attic
·3 years agoShe can only refund you through eBay if it's in the system, she'll have to send money to your Paypal which has an email address or you can send a letter with a copy of the receipt asking her to send a postal money order.