Seller asked me to close case then promises a refund | Payments

mjn_80 · 2022-11-25T16:02:46.285000Z

So I opend a case for a refund/return for a item I bought but when i got it it was clearly not authentic and it was damaged. The seller has been nice this whole time, but wouldnt return it so i opened a case, the seller sent me a return label, I shipped it and within 24hrs the seller asked me to close the case and then they "promise to refund me." Also said "if I upgrade the case ebay will restrict my shop" what does that mean?? Anyways I responded I'll cancle the case after you refund me. But no response yet.What should I do???

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Seller asked me to close case then promises a refund | Payments | eBay Community