Refusing Seller Protection without Cause | Payments

mercado85-1 · 2024-03-12T01:19:53.422000Z

I sold a several hundred dollar item on eBay last month. The address I sent to is apparently a re-shipper called myUS. Soon after the item arrived at that address, the buyer asked to return it based on it not fitting. I clearly stated no returns, so denied the return. Also, the part may have already been in another country. They proceeded with a payment dispute for a new (false) reason. I filed a police report, quickly sent back my response to eBay, and waited. Eventually, a box showed up from myUS with a completely different item inside. I reported this to eBay. The case was then decided in the buyer's favor anyway. EBay has decided that I also don't get any seller protection. I've spoken to several representatives about this and keep getting different answers with that same result. I'm being told that I followed the rules exactly, yet I'm still not eligible for seller protection and the reasons they give, when I can get a reason out of them, are simply not true. The latest I've been given is that I'm not eligible because I denied the return. I denied the return before the payment dispute, not after. I read the rules, and that appears to be a made-up reason. I've asked to be shown where the rule exists, but they have yet to produce it. Is there any other way to get through this ridiculous incompetence? Thanks

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