Refund Reasons - what is the point? | Payments

datasanitization · 2024-10-11T18:41:03.033000Z

Why does ebay have us pick a refund category when they distribute the refund however they see fit? We have issued refunds for shipping and selected "Shipping Discount" as the reason, but in our monthly sales report it breaks up the total refund amount and takes some off of the product sold price. For example, issuing an $11 refund for shipping, but the report takes $9 off of the product sold price and distributes the rest among the other fees and shipping label. Is there any way to change the way it is distributed? Any advice is appreciated!

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Refund Reasons - what is the point? | Payments | eBay Community