Refund from a bad seller
Hello guys so about 3 weeks ago i bought a underwater drone Powervision Powerray underwater drone labeled "PowerVision PowerRay Wizard Unterwasser-Drohne (PRA 10)" on the site, from a bad seller from Germany, he has no return policies, i dispatched the drone, it arrived in great conditions but the app doesn't longer working, i write to him a message where i said what can i do and he don't responded to me at all so then i contacted an agent from ebay.co.uk and the agent said that i can return the item back to the seller despite teh seller doesn't respond to my return request, i contacted the local postal services and i shipped the item back to him after i share to the seller the tracking number, the seller responded finally and he says that i just needed to waited for him to can resolve the problem with his supplier, i told him that i waited 3 bussiness days and he don't responded so i shipped the drone back, after that i tried to escalate the case and after a few days after the tracking progress says that the drone was succesful delivered i asked an agent from ebay.com and they says that im not covered by ebay money guarantee even if i received an email from them that im under ebay money guarantee, so i tried to contact another agent on ebay.com and it says the same, after that i contacted ebay.co.uk and the agent says that he got the details of my case and he then submitted a manual refund with HIGH PRIORITY and then he says that i need to receive an update of that in 3-5 bussiness days, but im still worried about not getting the moneys back since i returned my item in the same condition as it arrived, and the seller don't responded to me, what should i do now, to wait these 3-5 bussiness days and contact after an ebay agent or what? Please help me with that and please make my case aknowledged !
fab_finds4u
·2 years agoDid you return the item with the label eBay or the seller provided?
it doesn't look like you did. When tracking shows received the seller is re1uired to refund by 2 business days. If they don't you only have 10 days to return to the case and ask eBay for help. After that the case will close automatically.
Unavailable member
·2 years agoIt sounds like your seller is stalling you. Go back to the return case and click "ask eBay to step in" for your refund.
pape_5619
OP2 years agoHow can i do that, on my return request the seller still don't get a response