Purchased a cell phone and now user is no longer registered and cant see listing
I purchased a cell phone and it has not shipped. I went to ask when it would be shipped and the seller is no longer a registered user and the listing isnt available to see anymore. Do I cancel my order or what do I do. Its an expensive purchase and I need it so if its a scam or whatever, then I need to purchase a different phone and get my money back.
13 comments
linbrydar08
OP5 months agoI went on my ebay from my laptop instead of my app and I am able to see the delivery info. Says paid so far and says arrives March 12th thru March 18th. When I click on the sellers name is still shows "no longer a registered user" and if I go to view details it says "we looked everywhere. Looks like this page is missing. If you still need help visit our help pages."
soh.maryl
·5 months agoIf March 18th is the last estimated delivery date, you cannot open an item not received case til the 19th, although, as was mentioned, since the seller is NARU, you can certainly try for the INR case.
25thstreetpeddler
·5 months agoYou still haven't said whether or not your order shows as being shipped yet or not. That would dictate your next steps...
1) CHECK IF YOUR ORDER HAS SHIPPED OR NOT: If it has shipped there should be a tracking number under the "Delivery Info" section of the Order Details page. Here's an example from one of my own eBay orders.
If the Delivery Info section for your order DOES NOT display a Tracking Number, then your order has most likely NOT SHIPPED, and your suspicions may be correct. In that case, I recommend contacting eBay immediately so they can assist you (see below for steps to get help and contact eBay).
If your order has NOT shipped, then follow the steps below to contact eBay about your order today.
If your Order Details page DOES display a Tracking Number, that means your order HAS SHIPPED. The tracking number should be clickable (or tappable if you're using your phone). When clicked, a pop up window will show those details and tell you where your package is currently located on its travels to your location. You can also copy the tracking number and go directly to the shipper for more detailed information or to contact the shipper directly.
If your order has shipped, then allow time for the order to reach you. As estimated, it should arrive sometime between tomorrow, Thursday, March 12 and next Wednesday, March 18th. If it has not arrived by Thursday, March 19th then follow the steps below to contact eBay to report your order missing.
2) GET HELP WITH YOUR ORDER + CONTACT EBAY:
1- Go to the following URL: https://www.ebay.com/help/home and you should see your recent orders listed on main help page.
2- Click on the order in question and follow the steps provided by the chat bot.
3- If you cannot resolve your issue through the chat bot prompts, then repeatedly enter the word AGENT until the chat bot gives up and finally says it will connect you with a live person. The chat bot will ask you for a phone number for call back and an eBay agent will call you, usually within a few minutes.
You can also refer to these eBay info articles
(These articles won’t provide immediate solutions to your problem but can help explain the relationship between eBay and sellers, as well as offer guidance on handling seller-related issues.)
--> Ask eBay to step in and help for buyers
--> Report an issue with a seller
linbrydar08
OP5 months agoIt doesn't. I talked to ebay already. They asked for a refund and if nothing by saturday, then I have to call ebay back and they will refund me. So I just have to wait because it still shows its not shipped and the user still can't be found
12345jamesstamps
·5 months agoOne day after 'estimated delivery...'do an item not received.
You will be refunded but not immediately...
That's it.
Item will show up under purchases or an email in inbox of payment made or credit card statement online of the purchase.
And then go buy a phone at a retail store.
tobaccocardyahoo
·5 months agoIt is possible you need not wait for the delivery date.
If this seller was a total crook and was NARUed, which would lead to the disappearance of the listing and all his listings, Ebay will allow you to open your EMBG claim immediately.
Follow @jonathanbrightlight 's instructions and see if you can do it now.
kensgiftshop
·5 months agoA day after the estimated delivery date Ebay gave you, open an Item Not Received case.
Go to your purchase history and click I didn't get it in the menu next to the item.
The seller will have 3 days to provide a tracking number showing it was delivered or refund.
If they don't, return to the case on day 4 and ask Ebay to step in.
linbrydar08
OP5 months agoI dont know how to see delivery date. When I go to view the listing where it normally shows me it says its not available either. I hate having to wait and wait. I need the phone to replace mine that is breaking haha and I was hoping to get it soon but now it shows nothing basically.
soh.maryl
·5 months agoGo to your My eBay> Purchase History and find this purchase. You can see the listing where you made the purchase and an estimated delivery date will be shown there as it was when you made your purchase.
linbrydar08
OP5 months agoIt still doesn't. It shows the shipping service and the carrier but it still is on paid and if I go to more details it says " that item is not here"
25thstreetpeddler
·5 months agoGo back to My Ebay > Purchase History and to that order, but don't click on the listing link this time. Instead, click on the "Order Details" button for that order - it should be the first, white/clear with blue bordered button on the right of that order listing in your purchase history.
After clicking that button you should reach the Order Details page for your purchase. Within that page is a section called "Delivery Details". From there you should be able to ascertain the expected delivery date or if it has shipped at all.
jonathanbrightlight
·5 months ago@linbrydar08
What @25thstreetpeddler is suggesting is great, and another option is just to go ahead and see if you can choose the option for "I didn't receive it" from the "More actions" drop-down menu next to the order in your Purchase History:
soh.maryl
·5 months agoItem number?