Poking Customer Service For Funds Being Held Until 3 Days After Delivery

Just the copy of the chat with "Ebay Customer Service", besides the obvious concerns , at this rate Ai will cause a lot of "customer service" job replacements, if this is how people will do their job, (or corporates will allow only this much info and authority for them to do their job):

11:58:42 UTC A******

Thanks for contacting eBay Customer Service. My name is A******, and I'll be assisting you today.. Please allow me a moment to catch up on your conversation so far.

11:59:02 UTC A******

Hello N******

11:59:06 UTC A******

I hope you are doing fine today.

11:59:08 UTC osmanlirabbani7

Thank you A******, sure I'm here

11:59:38 UTC osmanlirabbani7

I'm ok thank you, a bit stressed with the sales season and the challenges that comes with it, how are you?

12:00:25 UTC A******

I am doing good, thank you

12:00:47 UTC A******

Thank you for summarizing your concern, I understand you want to discuss about the payment being on hold on your account, I will put my best efforts to resolve this for you.

12:01:34 UTC A******

I understand the stressed arising from such type of hold on the orders, rest assured I am here to assist you.

12:01:37 UTC osmanlirabbani7

Thank you, I was not able to get a clear answer so far, what to expect and when to expect but if anything changed since we last visited the issues, I'd really appreciate it

12:02:19 UTC osmanlirabbani7

Especially now that USPS we heavily rely on started to have major delays it makes it worse

12:03:06 UTC A******

I understand this situation as USPS started delaying the orders and you might not have received the clear answer, I will try my best to explain this for you.

12:03:15 UTC osmanlirabbani7

Thank you

12:04:12 UTC A******

I have rechecked the details here. I absolutely get the urgency and we would never intend on any inconvenience. I appreciate your efforts of on time shipping and adding tracking as well following all best practices.

12:04:36 UTC A******

You're experiencing this hold because we want to ensure enough time for the buyer to receive and inspect the item before the funds become available to you. The additional time frame ensures protection not only for buyers but also for sellers, who may need to reimburse the buyer or accept a return â€“ the funds can be used, rather than charging the seller's payment method

12:05:08 UTC osmanlirabbani7

Yes I understood that part when this hold started

12:05:14 UTC A******

Hence, to make sure buyer is happy with the purchase and there is no issue with the order, the funds are getting released within 3 days of delivery confirmation.

12:05:44 UTC osmanlirabbani7

And it will be like this from now on or it might go back to normal?

12:06:11 UTC osmanlirabbani7

It was not happening when we were selling much higher volumes and amounts

12:06:28 UTC A******

Thank you for your understanding. As I can see here, at this time it will be as it is, however if there is any change in the payment process, you will be informed about this.

12:07:05 UTC A******

Rest assured, it is your hard earned money and you are sure to get it without any issues

12:07:23 UTC osmanlirabbani7

as a business owner and operator we have to make the long term decision and eBay making decisions on a whim like this makes things very uncertain

12:08:06 UTC osmanlirabbani7

It lowered our sales and revolving payments over 60%

12:09:11 UTC osmanlirabbani7

There was no restriction while we were selling $10,000 plus every other week

12:09:41 UTC A******

N******, I understand the impact of this on your business and it is never our intention to hurt your business at all. Our main intention behind this is to make sure the order is delivered and buyer is happy with the purchase and we can protect you from any claims claims raised by the buyer.

12:10:32 UTC osmanlirabbani7

I don't think intentions are really doesn't matter when you hurt someone's business isn't it?

12:10:44 UTC A******

But, I can assure you that it does not impact your sales volume at all. The sales are processing normal and this hold does not impact potential sales.

12:11:23 UTC osmanlirabbani7

If you hit someone with your car and hurt him, will intention help the person to heal?

12:11:46 UTC osmanlirabbani7

We did not have one single issue with any customer or payment or delivery or return

12:12:54 UTC osmanlirabbani7

now , international sales drained, national sales dying cause USPS takes double the time, in reality we don't get our money for the product we sell for over 10 even 15 days , so we as seller are out of the money and out of the merchadise

12:13:55 UTC A******

N******, I would like to clarify that, the hold you are facing is not because you did something wrong on the account. We have full trust on you and your selling practices.

12:14:28 UTC A******

This is just a precautionary measure that we have in place to make sure orders are getting delivered and buyer is happy with the purchase.

12:14:57 UTC A******

If you are facing issues with USPS in delivery of the item, I would suggest you may check for other courier services who delivers the item on time.

12:15:02 UTC osmanlirabbani7

So is it a new rule and will be like this from now on or it is a temporary matter? We are at a point to make a decision to stay with this or to do business somewhere else

12:15:58 UTC osmanlirabbani7

USPS has no alternative in our area, zip code 13839 is a remote urban area and other couriers are very expensive

12:16:39 UTC osmanlirabbani7

I asked this several times and couldn't get an answer from any of the Customer Service Agents

12:16:42 UTC osmanlirabbani7

So is it a new rule and will be like this from now on or it is a temporary matter?

12:18:06 UTC A******

Being an seller, I understand such unfortunate situations with USPS being only option for you. I would like to share that at this time the payment will be processed within 3 days of delivery confirmation through tracking however if there is any change in future, we will let you know about this.

12:19:36 UTC osmanlirabbani7

Ebay let us know the payment will be processed after (not within) 3 days following delivery, without any prior warning, just out of the blue

12:20:00 UTC osmanlirabbani7

And from your answer it seems again if it happens it'll just happen as eBay likes.

12:20:25 UTC osmanlirabbani7

Like the mountain and the mice, we little mice don't know what mountain do, rain or shine LOL

12:20:42 UTC osmanlirabbani7

OK thank you for repeating the same gray , non-answer as we already got

12:21:14 UTC A******

I am sorry if you feel that way however we have informed about the changes in payment processing method as we update our policies based on market standard.

12:21:20 UTC osmanlirabbani7

Hope some exec from eBay is checking their blogs and help files, complains, cause eBay will loose a lot of revenue if this continues

12:21:47 UTC A******

I understand how this affects you, we would never want you to feel this way. In order to be completely transparent with our members, we do mention hold policy and our fee process in payments terms of use and our helps page. I know these holds can be difficult to accept . The reason eBay still operates today is because we are a trusted and safe marketplace.

12:22:00 UTC osmanlirabbani7

It is not about feelings, it is the reality, feelings has nothing to do with conducting business

12:22:45 UTC osmanlirabbani7

"The reason eBay still operates today is because we are a trusted and safe marketplace" LOL everything comes to an end don't worry

12:24:00 UTC A******

We are aware of complaints, feedback we are receiving from genuine members like you and our team are reviewing the situations on daily basis and allow me to share that as soon as if any changes done in policies based on the feedback and suggestions, we let our genuine members know about this as soon as possible.

12:24:05 UTC osmanlirabbani7

on the contrary I can ask the question in reverse, many times I bought items from fraudelent sellers and eBay hold my funds for it to pass the delivery date and added 3 days to it too LOL

12:24:22 UTC osmanlirabbani7

Let me give you an item number and lets review that too

12:24:57 UTC osmanlirabbani7

376438588887

12:25:35 UTC osmanlirabbani7

So my payment got hold from Aug 1 to Sep 6

12:26:01 UTC osmanlirabbani7

How about that? Is it the way to sell on trusted eBay?

12:27:00 UTC osmanlirabbani7

I sent several messages as seller was obviously fraud, no shipment, fake tracking number, showed eBay that it is a fake tracking number, they confirmed, still allowed it to hold

12:27:43 UTC osmanlirabbani7

And who is holding the funds? LOL eBay right? From buyers and sellers and what those funds do piling up , gathered ?

12:28:09 UTC A******

Thank you for sharing this.

12:28:14 UTC osmanlirabbani7

Something to think about, reminds the amazon tactics, how they hold funds the same way

12:28:54 UTC A******

I understand you are expecting the funds to be released to your bank account since seller was fraud. Allow me to clarify this for you.

12:29:15 UTC osmanlirabbani7

Thank you A******

12:30:08 UTC osmanlirabbani7

I dont need clarification, as soon as tracking number shows fake delivery and fake route it is obligation for eBay to protect the buyer and refund back to him

12:30:33 UTC A******

As you can see, this order has estimated date of delivery till 5th Sep and the purchase was done on 1st Aug. Like every order and even for other marketplaces, we may need to wait for estimated date of delivery before we file a claim of item not received.

12:31:03 UTC osmanlirabbani7

The tracking number provided was fake and I proved and got it confirmed with eBay

12:31:53 UTC A******

However, as the claim filed after that and the decision was made on 7th Sep to refund back to you. So we have sent the refund back to your bank account on the same day however the bank may take some 2-3 days to reflect the funds in your bank account depending on your bank time.

12:32:32 UTC A******

I see and please be assured we have taken appropriate action on the seller account for providing fake tracking number.

12:32:36 UTC osmanlirabbani7

I proved the fake tracking number way before Sept 7

12:33:11 UTC A******

Thank you for proving it to us and I would like share that we have taken action for that on the seller account.

12:33:45 UTC A******

However as you know being an seller, under our protection plans, refund can only be processed once the claims is filed and the decision is made.

12:33:50 UTC osmanlirabbani7

Even looking at seller's feedback you can see several buyers showing the fake tracking number

12:34:06 UTC osmanlirabbani7

Seller is 100% a Scammer, Gives Fakes Tracking numbers after you file for a Claim with Paypal. The tracking will show "Proof" that it was delivered but all you need to do is to have Paypal Check the tracking number with UPS and they will confirmed is Fake

12:34:10 UTC A******

So as the claim was filed on 7th Sep, the decision made on same and refund also sent to your bank account.

12:34:14 UTC osmanlirabbani7

(#376438588887)

12:34:38 UTC A******

Yes we received such reports and have reviewed their account and took action accordingly.

12:34:51 UTC osmanlirabbani7

I can pull out the messages warning and asking eBay why still not refund with these fake tracking numbers

12:35:03 UTC osmanlirabbani7

Check the feedback please

12:35:15 UTC osmanlirabbani7

12 buyers saying the exact same thing, fake trcking

12:35:53 UTC osmanlirabbani7

took action accordingly after the allowed time passed although obvious that fraud with fake tracking

12:36:09 UTC A******

N******, we have already reviewed their account and took appropriate action on their account which are restriction or may lead to suspension on their account as well.

12:36:24 UTC osmanlirabbani7

This is a scam seller. DO NOT BUY FROM THEM! They provided eBay with a fake tracking number for a package that was delivered weeks before I even placed my order. AVOID AT ALL COSTS! NEW DJI Osmo Pocket 3 Creator Combo Handheld Gimbal Stabilizer Camera (#3

12:36:46 UTC osmanlirabbani7

I think you understood what I meant but unfortunately wnot being able to accept the truth

12:37:12 UTC osmanlirabbani7

if you receive a fake tracking number for a purchase you made what would you do?

12:37:14 UTC A******

Please understand that we get to know about such sellers when someone like you reports such account to us. And after our review, we take action on such accounts.

12:37:41 UTC osmanlirabbani7

If you buy something and receive a fake tracking number showing delivered somewhere random what would you do?

12:37:44 UTC A******

Hence, it may take some time however we take reports seriously and take action on the reports as soon as possible.

12:38:26 UTC osmanlirabbani7

Thanks for avoiding the simple question

12:38:31 UTC A******

Yes, if it is fake tracking number and shows delivered, I will file claims on eBay for not receiving the item

12:38:31 UTC A******

'

12:38:38 UTC A******

Which question?

12:38:48 UTC osmanlirabbani7

Now I saw your answer

12:38:50 UTC osmanlirabbani7

thank you

12:38:58 UTC A******

Oh okay.

12:39:35 UTC osmanlirabbani7

So when you file claims on eBay for not receiving what would you do if eBay says we have to wait till the deadline ?

12:40:26 UTC A******

As per the protections plans that eBay has, buyers may need to wait for certain period like estimated date of delivery to file a claims.

12:40:50 UTC osmanlirabbani7

same rule for buyers and sellers, but it is not to protect and serve... Why not refund, seller has at least 10 other buyers saying the same, and seller never answers any message, obvious pattern

12:40:53 UTC A******

This helps genuine sellers a chance to deliver the item before the delivery date

12:41:34 UTC A******

Yes, we are aware of this and hence took action on the seller account as we got aware of their selling activity.

12:42:15 UTC osmanlirabbani7

Please, we should be already too old and too wise still giving credit to these practices, it only helps eBay , i witnessed it so many times, can bring more examples but i dont need to convince anyone, it is the capitalist corporate world getting worst

12:42:39 UTC osmanlirabbani7

We eat the same apple, same chicken and same bread, why things always get more expensive LOL?

12:42:59 UTC osmanlirabbani7

greedy corporations now becoming trillionaires

12:43:22 UTC osmanlirabbani7

anyway, thank you for your time, have a great day

12:43:31 UTC osmanlirabbani7

thank you for your time

12:43:49 UTC A******

I am sorry if you feel that way. I trust I have addressed all your concerns here and not ignores any questions/

12:44:01 UTC A******

ignored**

12:45:01 UTC osmanlirabbani7

no feelings really just facts... May it be easy, but at this rate it'll only get more difficult.... Take care

12:45:07 UTC osmanlirabbani7

bestchoicex

275 View listings

Posted 11 months ago·Last reply 11 months ago

3 comments

kensgiftshop

·11 months ago

389 View listings

@bestchoicex wrote:
Just the copy of the chat with "Ebay Customer Service",

I stopped reading after that.

jonathanbrightlight

·11 months ago

0 View listings

That sounds like you wasted a lot of your time and eBayâ€™s customer support agentâ€™s time with an answer you already knew. The criteria that led to your funds being held are not publicly disclosed, and you arenâ€™t going to get any more details. I didnâ€™t read that massive conversation in full, but I saw a lot of comments that make no sense to make to someone providing customer support and that you had to know were a complete waste of everyoneâ€™s time. I donâ€™t really know what you expected to accomplish.

babyers88

·11 months ago

18669 View listings

although it probably would not make any difference in this case there are a few different ways to bypass the AI (bot) by asking for a human or agent.