PayPal Mastercard missing from PayPal Checkout, but only on eBay. | Payments

ssateneth · 2024-06-14T02:05:59.595000Z

I'm having an ongoing issue where my PayPal Cash Back Mastercard (called PPMC hereon) is not in the list of credit cards when I do a PayPal checkout of my ebay purchases. The PPMC is visible when I purchase from other websites such as newegg.com and bestbuy.com, but not on any ebay.com purchase. If I try to add the card during PP checkout, I get a red error "This card can't be used for your payment or added to your PayPal account. Try a different card.". My PPMC can still be used directly in the ebay checkout process without using PayPal checkout, but that defeats the purpose of using the PPMC in order to maximize cash back rewards. I've called Paypal and they said there's nothing wrong on their end. I've contacted them more than 4 times and I get the same answer. They also tried transferring me to Synchrony and the few times I didn't get hung up on, they also said there's nothing wrong on their end. Something is wrong on someone's end and I don't know who to contact to resolve the issue.

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PayPal Mastercard missing from PayPal Checkout, but only on eBay. | Payments | eBay Community