paypal case advice | Payments

mgmjoe001 · 2024-10-07T21:01:54.587000Z

Hey everyone,Looking for some advice here. About two weeks ago, I bought an item from a seller, but they never shipped it. I tried contacting the seller multiple times, but they were completely unresponsive. So, I did what anyone would do and opened a case on eBay. After I opened the case, the seller finally responded and promised they'd ship it within 2 days.In a moment of (now regrettable) good faith, I closed the eBay case, thinking the seller would follow through. Of course, they didnâ€™t. Itâ€™s been days now, and still no item, no tracking number, no updates. And, as you might know, once you close a case on eBay, you canâ€™t re-open it. So, I'm stuck.Now I'm considering opening a PayPal case since the seller's clearly not going to ship the item. But with eBay now switching to Managed Payments, Iâ€™m wondering if thatâ€™s even an option? Also, Iâ€™m a bit concerned if opening a PayPal case would negatively impact my eBay account in any way, since technically eBay is handling the payment, not the seller directly.The amount is small, but it's about the principle at this point. Any advice on how to proceed without messing up my eBay account would be appreciated!Thanks in advance for any help!

Home
News & Updates
Buying & Selling
Explore Categories
About
Community Events
eBay Help

Discussions