Payouts were blocked due to an error
I have had a seller account for 6 years without any problems. Suddenly, my payments were blocked about a month ago.
I received an email from eBay saying that during the maintenance of my account, eBay had mistakenly been disconnected from Payoneer, and that I had to link the two accounts to be able to receive My payments. The eBay system does not allow updating the Payoneer information or deleting the account and re-linking it. The customer service employees gave me steps that are not applicable. For example, they asked me to update the Payoneer account information by deleting the account and re-entering its number again. This is a procedure that cannot be implemented. Several times I tried to do these steps without... Jadwa, I am no longer able to contact customer service. I recently sent several emails and no one responded. Has any of you experienced such a problem and had it resolved?
thanks
dxbvouchers
·2 years agoI have the same issue. Had a chat with eBay agents 3 to 4 times all of them giving different reasons. There is no problem with my Payoneer account and they keep on saying to contact Payoneer. So basically I am stuck between eBay and Payoneer even when there is no issue with my Payoneer. I notice a similar issue was faced at eBay US few years back. Any idea how that was resolved?
https://community.ebay.com/t5/Payments/quot-Payout-didn-t-go-through-quot-email-received/td-p/31391161
ibrahiarour_0
OP2 years agoYes, brother, you must continue to contact eBay and Payoneer. My payments were blocked from March 20th until April 11th, when the payment was sent to Payoneer. I don't have much confidence that they won't rebook the payment again. The problem is that the customer service staff themselves do not know what is causing the problem. I suggest you ask Payoneer for a written message stating that your account is active and then forward the email to eBay. This is the last action I did yesterday and after that the payments went back to normal.
ibrahiarour_0
OP2 years agoUpdate: In the beginning, eBay sent a message saying that a mistake occurred on their part when maintaining my account on March 20, 2024. Now the matter is different, as they say that the problem is from Payoneer. I addressed Payoneer, but they responded that my account is active and ready to receive payments. I am currently torn between eBay and Payoneer and my money is blocked and I have put my store on vacation for a month because I am unable to drop off my items and pay for shipping while I am unable to get my payment, any suggestions?
kensgiftshop
·2 years agoIn the US, we don't use Payoneer and don't know much about it.
You might check some of the International sites that use it and might get more help.
emad4antique1982
·2 years agosame situation ....
Unavailable member
·2 years agoThis is eBay.com USA most sellers are in the USA we don't use Payoneer for our payouts. So unfortunately, I don't know what you need to do to rectify your situation. Sorry.