Payments on hold
Summary: kdv1970, a long-time eBay Top Rated Seller, is seeking advice about an issue with their payments being placed on hold. They mention that, since December 2025, all their payments have been held, with tracking delays exacerbating the problem. Despite being a top seller, their funds remain on hold even past the stated release dates. They're struggling to get assistance from eBay Support and are asking for guidance and shared experiences from other sellers.
Hello everyone,
I'm looking for advice from experienced sellers because I have not been able to get a clear answer from eBay Support.
I have been an eBay seller since April 2014 and have been a Top Rated Seller for several consecutive years, so I am not a new seller and I have a long history of successfully completing transactions.
Since December 2025, every one of my payments has been placed on hold. Most of my shipments are sent using eBay Standard Envelope, and because the tracking is often incomplete or delayed, my funds remain on hold even after delivery.
Now I have an even more concerning issue.
few of my orders currently shows:
"On hold — funds available Jul 17."
Today is July 19, and the funds are still not available even though the stated release date has already passed.
Yesterday I requested two callback appointments through eBay Support, but I never received either call.
Has anyone else experienced funds remaining on hold after the stated release date, especially as a long-time Top Rated Seller?
I'm also trying to understand why every payment has been placed on hold since December 2025 and what steps, if any, are required to have these holds removed.
Any advice or shared experience would be greatly appreciated.
Thank you.
xclucity
·6 days agoHi there, Ive been dealing with this same issue except I just became top rated seller recently in hopes of having transaction holds removed from my account. Unfortunately my new status has solved my issue. Back in April I had a major increase in sales volume which then caused eBay to send me an email that triggered transaction holds for safety reasons stated. I guess it makes sense since Ive never sold as much as I did in April so eBay wanted to take precautions in making sure I wasn't scamming buyers. ALL orders were shipped on time and delivery with 100% customer feedback. Not sure what else I can do besides keep complying with rules and regulations and keeping my top rated seller status. I hope this help you identify what triggered the transactions hold on your account. Maybe back in December of 2025 you had a huge increase in sales volume and that caused but now we need to figure out how to remove this hold lol. If you get any other feedback in regards to the holds please post or message in this thread. These hold have been effecting my business for a few months now. Thank you!