Payments failing since yesterday, no party thinks it's their issue
I am having a problem I've never had on eBay (been here since 1998 with perfect rating but that means nothing from a customer satisfaction standpoint). Since yesterday I cannot get payments to finally go through. I would pay for a purchase with Paypal and/or PayPal with some on Giftcard. The payment will be stuck in Processing for an hour or so and then I'll get the following type of email. When I check on the website or mobile android app, it would say payment failed.
The seller accepted your offer! But your payment failed. |
Congratulations, xxx! You made a great deal on this item. |
However, we were unable to process your order using your payment method. Check out now to complete your order. |
Once you finish checking out, we’ll send you a confirmation of your order and will let you know when it’s on the way. |
I've contacted ebay, paypal and the bank (paypal mastercard) and the latter doesn't see any transactions coming in, paypal says no issue on their end, contact ebay or bank and ebay says contact paypal and bank.
Is anyone else experiencing this? I've retried the payments several times and the outcomes are the same.
Needless to say, this is a very frustrating experience where each party is pointing to the other and I've already invested 4-hours on chat and phone calls to get no further to a resolution. Even ebay leadership team doesn't seem to have done anything that is helpful. Is this platform disintegrating in quality?
And if that wasn't enough, their AI or automated system just decided to go ahead and file a dispute on a previous order from back in June. What is going on with this platform? Are they suffering a cyberattack breach or ransomware of sorts? Something seems suspect on this and certain segment of the customer base is affected.
