Is FEDEX running a scam on us?
I had 2 duplicate items in there own box that was sold to 2 different buyers. 1 was sent USPS and the other FEDEX. I have a good scale and both items had the same contents and weights (1.8lbs.) Yet the FEDEX package came back as underpaid because it somehow miraculously weighed 3.4lbs. now and were then charging me for 4lbs. It was only $1.38 more so normally people probably just brush it off but I am 100% sure of its weight so its the principle of the matter! Has anyone else had FEDEX upcharging them knowing full well that its **bleep**? I see no way to protest it either. I am just going to go with USPS from now on I guess. Like how can a package grow in weight?
12 comments
theteamsetguy
·8 months ago@whirlwindwholesale ,
UPS and Fedex use a smaller divisor when calculating dimensional weight than the USPS resulting higher weight calculations for packages with identical dimensions.
whirlwindwholesale
OP8 months agoI am talking about an upcharge after the fact. Mail postage labels should not go up in price when you gave accurate size and weight dimensions should they?
kibble-net
·8 months agoWhat are the DIMENSIONS of your package?
simba6
·8 months agoIt's like they don't want business from us but don't want to just come out and say that ????
eoma689485
·8 months agoDimensional weight is a pricing method carriers use when a package is big but light. They calculate a “space weight†based on the box’s length × width × height. You’re charged whichever is higher — the actual weight or the dimensional weight. Large boxes can cost more even if they don’t weigh much.
jonathanbrightlight
·8 months agoYep, and important to this question, the carriers use different calculations when dimensional weight applies, so it’s normal that one package shipped USPS and one shipped FedEx would be treated differently.
whirlwindwholesale
OP8 months agoWhen an accurate size and weight is given then the price should not change. I agreed to that price not some other made up price. Just quote me the made up price when looking at label prices so I can make an informed decision.
jonathanbrightlight
·8 months agoFrom your description, FedEx is telling you that the size or weight was not correct.
whirlwindwholesale
OP8 months agoJust because they claim something does not make it true or correct.
whirlwindwholesale
OP8 months agoThe price they sell the label for should be the final price unless the package is larger or weighs more than declared. Full Stop
whirlwindwholesale
OP8 months agoI guess I failed to explain this situation very well. Here are the bottom line facts: I bought a fedex shipping label after giving them a true and correct weight and size of what i sent and they came back 2 weeks after it was delivered and said the weight I gave was wrong (and I know it was not!) and charged me more money and I had no way to protest this upcharge. Simply put, they stole money from me. Believe me or dont, you have been warned of the possibility of a bogus upcharge by fedex.
eoma689485
·8 months agoJust to give a clearer picture of what I meant about dimensional weight, here’s a quick example that might help:
Let’s say your box actually weighs 4 lbs, But the box is 20" × 14" × 10".
FedEx (and UPS) calculate dimensional weight using this formula: Length × Width × Height ÷ 139
So in this case:
20×14×10=2800
2800÷139≈20lbs
Even though the box physically weighs 4 lbs, FedEx will charge you for 20 lbs, because the package takes up the space of a 20‑lb shipment in their trucks.
If you entered “4 lbs†when buying the label, but the dimensions triggered a 20‑lb dimensional weight, FedEx will adjust the charge later.
That adjustment can feel like an error, but it’s usually because their system bills whichever number is higher — the actual weight or the dimensional weight.
I have experienced the same thing, I weighed and measured the box, took it down to the UPS store, had them do the same, went home, printed out the label, dropped it off at UPS, and 2 weeks later $20.00 more was taken out of my account.