International buyer cannot pay invoice
I had a US listing, interested buyer from UK, so I edited the listing to allow international buyers. I also edited my profile to allow international buyers, I eventually put her in my exemption list. She was able to bid, I accepted, and now she can not pay. I sent her an invoice then with updated shipping costs, she still cannot pay. Item is over $8k, is that an issue? Item is 305347439877
2 comments
woodrowmo-30
·2 years agoEnsure that the buyer is using a valid and accepted payment method on the platform. Some platforms may have specific requirements or restrictions on payment methods for high-value items.
Reach out to the customer support team of the platform where the transaction is taking place. Provide them with the details of the issue, including the buyer's username, the item number, and any error messages received during the payment process.
If the buyer is facing difficulties with a specific payment method, explore alternative payment options that are accepted on the platform.
High-value transactions may trigger additional security measures or require additional verification steps. Be prepared to cooperate with the platform's security protocols if necessary.
12345jamesstamps
·2 years agoFor her credit card to pay for something over $8k...she would have to call the credit card or accept the charge on her iPhone through a text. Buyer cannot just try to pay for something that expensive without the buyer giving approval from the credit card company. Sometimes when calling by phone the credit card company will ask buyer her secret answers to questions they did in the past.