I have been a victim of fraud. I would like to report it.
I have been a victim of fraud. I would like to report it.
I purchased several items from a seller, but they were shipped to a different address in a different country. I complained that the package had not arrived, but the seller lied to eBay that the package had been delivered to my address. However, based on the tracking number, this was clearly a false statement. However, eBay did not verify that the seller was a fraud and misled them by claiming that the package had been delivered to me. I would like my money back.
8 comments
fab_finds4u
·1 year agoIf tracking shows delivered you lose. eBay doesn't check to make sure it is tracked to your address. You have to appeal and show them a letter from USPS saying the address it was delivered to is not your address.
youn2240
·1 year agothat's not how things work. I had the post office scan my package as delivered to the post office and a buyer using a freight forwarder complained that it wasn't delivered to their address and ebay gave them their money back ( even though it still shipped to them) so I know for a fact what you are saying is not how things work. If it shows delivered to another country on the tracking that is uploaded then that's an inr.
fab_finds4u
·1 year agoOh, you are saying my advice to the OP is incorrect??? Lmao.
I know for a fact eBay does not look at the buyer's address and compare it to the delivery address in a not received claim. They are using bots to decide and if tracking says delivered the buyer loses.
Then it is up to the buyer to appeal and furnish proof the address it was delivered to is not their address.
mam98031
·1 year agoYou are absolutely correct. I would encourage @shidav to contact Ebay and work directly with Ebay to resolve this matter.
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
youn2240
·1 year agoSomething else happened and I think you are omitting a fact because an item being shipped to another country would end up with you getting refunded by eBay and sellers don't talk to ebay and tell them where packages show up it's all done through the tracking number which would clearly show it ended up in another country instead of your USA address you use. so what really happened?
tobaccocardyahoo
·1 year agoThe most effective result will be obtained by opening a dispute with your credit card issuer, making the fraud clear and providing proof that the package was not delivered to you.
Unfortunately, if you did not use a credit card and used PayPal, PayPal will probably support the Ebay ruling.
12345jamesstamps
·1 year ago'different address in a different location'...Open claim as item(s) not received at your address in your country.
babyers88
·1 year agoall you have to do is go into your purchase history and for each item not received open a case for item not received.