EBay sent me the wrong payment !
Hi.
I sold something for $55
offered free shipping.
On my account on eBay It’s mentioned that I will get $47.33. but today eBay sent me email that I will get $29.40 ! (plz see attached photos)
I paid $18.95 CASH for the shipping from my own money.
And please help me understand!
how to contact customer support when I am in Australia!
thank you in advance
 
 
14 comments
buyselljack2016
·1 year ago@mummy.of.four
ck on the "details' of the "payout" to see what was included.
each sale is not an "individual" payout.
payouts are based on running transactions
kensgiftshop
·1 year agoDid you have anything sell after that item?
If you did, any fee's would be taken out of the avaliable funds before sending to you.
mummy.of.four
OP1 year agoI have one item sold one day after that. but the buyer cancelled the order after the bid finished as he said he didn’t notice the location (it was pick up only) so I accept his request to cancel the order and eBay said they will return back his money !
dryophelia
·1 year ago@mummy.of.four
How much was shipping?
What shows when you click the SEE DETAILS button?
mummy.of.four
OP1 year agoI paid $18.95 CASH for the shipping
stainlessenginecovers
·1 year ago'Free Shipping' means that YOU PAY for the shipping; which you could have done OUT Of the 'profit' from that sale (probably did)
How much was the shipping?
mummy.of.four
OP1 year agoI paid $18.95 CASH for the shipping
mummy.of.four
OP1 year agoNote that I payed for the shipping from my own money !
bonjourami
·1 year ago"Note that I payed for the shipping from my own money ! "
Of course you did, when a seller offers free shipping to the buyer, the seller pays the shipping fee.So your $18.95 shipping fee was subtracted from your order earnings.
mummy.of.four
OP1 year agoYes exactly, I offered a free shipping and I paid for it as a seller. But Why to subtract it from my order while I payed it cash even before I received the payment from eBay. So it’s like I paid twice for it. One time I went to the post office and paid for it the second day eBay subtract a shipping fee even the item was already dispatched to the buyer?! How is that working!
babyers88
·1 year agothey didn't subtract a shipping fee unless you purchased a label thru them.
mummy.of.four
OP1 year agoyes you are right. And I believe that I can’t buy a label if I am outside America, I think it’s just available to US sellers. I am in Australia !
lacemaker3
·1 year ago@mummy.of.four,
You're right about this. If you took the package to the post office and paid for shipping there, then eBay would not charge you for another label online. Presuming that you didn't start to purchase a label through eBay, then that is not what happened here.
It's probably because of this:
Yes, but eBay takes the money for the refund from your available funds (that are ready for payout from previous transactions), not from the pending funds the second buyer sent you. It all evens out when the cancelled transaction is completely finished, but until then, the seller has to front the money for the refund.
FYI, you are listing on eBay Australia, so you can buy shipping labels through eBay, from Australia shipping services like the post office. Here's a link to the help page on eBay Australia about how to do it:
https://www.ebay.com.au/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157
momtoabeautifuldaughter
·1 year agoYep that is how it works when you offer free shipping. The $18.95 got deducted from your order earnings