And just for the record, the few times the blues have actually bothered to engage on this subject, they have confirmed that it is something that is applied on an individual account basis, not something that will be applied to all sellers.
US: Kyle said "...this is absolutely correct! As you pointed out, there are instances where a seller may be subject to holds like this, but it is not something that will be occurring on all transactions on the site. "
UK: important to note that in the UK all private sellers did have their funds held until after delivery at the time Kat posted this but business sellers did not - and in one of the recent updates eBay has actually lightened up a bit on the private seller policy too.
But here's what Kat said back in June: "Just to confirm that no there isn't any change to the payout rules for business accounts. What they may have been referring to was the change for private sellers that was introduced earlier in the year. This does not apply to business sellers."
"Business accounts that are having funds held for longer periods would be for performance reasons for that account only. We are not able to check individual accounts here but these holds are usually temporary."
Again, for those who have not liked when I've given these answers on other threads about the subject over the last few months - don't shoot the messenger, I'm just sharing the information as it actually exists from eBay's own posted policies and community reps.
People are understandably frustrated at the absolutely appalling way communication has been handled about this issue....which is why I will continue to tag in the blues and continue to put the responsibility for clearing this mess up squarely on eBay.
Payment terms of use updates which went into effect in January stated that eBay can apply this delay on payouts until after delivery confirmation for some sellers/in some cases.
"In some cases (for example, if you are a new seller on eBay), funds may become available for disbursement after the items have been deemed delivered to their shipping destination as described in this help page. "
eBay does not provide a detailed list of all of those scenarios, giving only the one example of being a "new"seller, but that doesn't mean that is the only possible reason - it would make sense that they would use similar criteria as they have for other hold policies including (but not limited to): new/occasional sellers, sellers who have unresolved claims filed by buyers, sellers with unusual selling patterns (like selling items at a higher value than usual), etc.
It's also not just the US, it's happening to some business sellers in the UK and Germany and maybe elsewhere too.
This has been going on for months now and while I of course have no inside information into anyone's account specifics, pretty much every report I've seen here in the this community, the other eBay boards, or across social media has activity which would match up to that risk criteria.
The only reason the blues have been repeatedly tagged in is that despite what that posted policy actually says, the standard emails sellers have been getting when it is applied to their accounts and/or the information they are being given when they contact support is confusing and contradictory to the posted policy - mainly they are being told that allsellers' payouts will eventually be delayed in this way when, again according to the actual written policy (and the experience of many sellers who have still nothad it applied) that is not the case.
Many of us have been suggesting to the blues for months now that they could save themselves and the rest of us a whole lot of hassle if they updated the customer service scripts and canned emails that are sent to sellers who areimpacted by this but....here we are. 🤷â€
Sorry if I wasn't clear enough. -I meant if there is a policy in the works to delay all sellers' payouts, even ones who just keep their heads down, maintain a steady flow of low-priced sales, handle issues quickly, etc. The reason I brought up the switch to MP was because they made it clear that it would reach everyone eventually. So I just wonder if it actually is in their policy plan to make this sitewide too.
Have you seen one of the emails saying it will affect all sellers?
Sorry if I wasn't clear enough. -I meant if there is a policy in the works to delay all sellers' payouts, even ones who just keep their heads down, maintain a steady flow of low-priced sales, handle issues quickly, etc. The reason I brought up the switch to MP was because they made it clear that it would reach everyone eventually. So I just wonder if it actually is in their policy plan to make this sitewide too.
Have you seen one of the emails saying it will affect all sellers?
@gurlcat gotcha and yeah, that's actually one of the reasons I never believed it in the first place.
As someone who has many years of experience working for larger multi-channel, muti-million dollar businesses selling on eBay, I don't believe they will ever apply it to all sellers because they won't risk losing the ones who aren't willing to tolerate the cash flow crunch that would require.
Large business sellers who are willing/able to put up with that kind of thing are already only selling on Amazon. 😂
Applying it to all sellers would also immediately get rid of all the drop shippers of both the legit/policy compliant type and the policy violating type - and again, while eBay may sometimes act like they intend to crack down on that, the reality is it makes up much more of the sales here than they would like to admit and there ain't no way in hell they are going to take that revenue and GMV hit, let alone the shareholder fallout that would ensue if they did.
And if that isn't convincing enough, just look to the UK - in February of this year, they didinstitute this policy for allprivate sellers, making funds from those sales only available for payout 2 days after delivery confirmation for tracked shipments or 14 days after order date for shipments without tracking as long as the buyer didn't report any problems.
It went over like a lead balloon - before it even started, eBay made the concession that untracked would have funds released and not have to wait the full 14 days if they got positive feedback.
Then in March it was more concessions, saying "selling a single item for £25 or less, funds will be available instantly if positive feedback is received from the buyer*. This will apply on both tracked and untracked orders" or if the order was shipped with Simple Delivery, "we’ve reduced the payout time so funds will now be available 8 calendar days from the order date or 2 calendar days after we receive delivery confirmation, whichever comes first. "
Then in April that £25 concession we went up to £750: "we expanded the eligibility criteria by raising the item cap on tracked orders from £25 to £750. This means you can benefit from your funds being released faster for more of your transactions."
And then finally in August they went back to this for most private sellers (because the criteria is ridiculously easy to meet) and it's basically what the old policy was 😂
We’re also making it easier and faster for our more experienced sellers to receive their funds. This means you can get your funds within 24 hours of the buyer paying. To qualify for faster payment, all you’ll need to do is:
Complete at least 10 sales with a total of £150 or more within the last 5 years
Maintain 2 or fewer cases in the last 12 months
All of that is to say that if pushback just from private sellers alone in one of their smaller markets was enough to make eBay almost do a complete 180 on this idea in ~6 months time....the backlash from attempting to apply it to all sellers in the US would be so enormous that I just honestly don't believe they would even dare, and you know I'm not an eBay cheerleader or optimist on most things.
That being said, I don't have time now to go looking for it but others have posted the exact email they received from eBay in other threads about this and from what they posted I can absolutely understand why the would come away with the impression that it will apply to all sellers.
But for reasons I've explained both here and in other threads ad nauseum, I personally remain convinced that is not now and will very likely never be the case and that eBay just needs to fire whoever was in charge of writing that extremely poorly worded canned email.
Truly FASCINATING. So, I don't blame you for not wanting to go digging for an image of one of those emails, but can you recall just from memory if you've seen 2 or more, and if so, were they worded identically or seem more hand-written (as in drafted by the employee from their own heads)?
I'm just wondering if maybe underpaid, lousily-trained Asian employees might be in the habit of just chucking those replies to Westerners in general, because it was done in the UK (er, tried there anyway).
Truly FASCINATING. So, I don't blame you for not wanting to go digging for an image of one of those emails, but can you recall just from memory if you've seen 2 or more, and if so, were they worded identically or seem more hand-written (as in drafted by the employee from their own heads)?
I'm just wondering if maybe underpaid, lousily-trained Asian employees might be in the habit of just chucking those replies to Westerners in general, because it was done in the UK (er, tried there anyway).
@gurlcat didn't say I didn't want to, said I didn't have time right now. 😉 If I get a few minutes this weekend, I'll see if I can dig something up.
But yes, it definitely appeared to be a canned/cookie cutter standard response, not individually written by whatever rep was handling things, and yes I also believe that the call center and chat reps are probably working off of scripts that were either based on that same faulty/wrong email verbiage and/or are referring to internal knowledgebases, faqs etc that were meant for the UK private seller policy statements and incorrectly providing that information in their answers to US sellers.
Incidentally THANK YOU SO MUCH for sharing that history. It's not only good to know; it's actually encouraging to see they can come to their senses, and that sellers can make them.
So, you know what I'm hoping for even harder now, right? -That the Brits, Europeans and Aussies are making that new promotions model appear less of a slam dunk than they hoped as well. I can't help it; I'm an incurable hope addict. 😆
I just don't care if I don't receive from the buyers, I now advertise to my buyers to pay only after they receive the item, so that money won't be blocked for weeks on ebay account earning interest for them. This assault from ebay proves that they are short on cashflow and need our money to survive... it won't be long before it will happen: https://jsclearance.co.uk/blog/2025/05/ebay-is-dying
eBay isn't dying and it isn't going anywhere anytime soon. There will be individual sellers who see their businesses die, if they don't anticipate and adapt. That is Retail 101. Mom-and-pop camera stores didn't adapt to the digital age, and were banking on film development to pay the bills. Where are they now?
It is not any different now than it was 10, 15, 20 years ago. This is precisely why I have no interest in niching down. While it does have benefits in terms of garnering repeat buyers, if you do it well, things can easily change when buying habits change. Sometimes that change is economic, sometimes cultural, sometimes organic. It magnified even more when those attributes converge. Those sellers who anticipate changes and are ready, won't fail and won't see a sales slump. Instead, they will be in the best position to see their sales increase.
I went from selling mostly health supplements two years ago to selling most anything within reason. My year-over-year sales are up 46% (gross) and my net is up 52%. This is because I've taken steps to ensure I have steady sales. I have clear goals that represent where I believe things are headed. How we list is something to watch over the coming 1–2 years. Those with their eyes open and adapt, will be the sellers who live to see their business thrive.
Of course, all of this assumes you are doing the basic things all sellers need to do; such as, provide good customer service, pack your items well, ship on-time, not have outrageous prices that aren't in line with the market, and you accurately describe your listing, including clear photos. If you aren't doing the things you can control, your sales will rightfully be lousy.
I remember years ago selling on EBAY when I had to have a PO Box to wait for a check and pay for a merchant account to accept credit cards. EBAY now takes that pressure away from sellers. I really like the new system.
2nd: per the August News Letter, this will be a 'thing' for more sellers going forward (they don't say it, but will probably be for all sellers eventually).
But, just like Amazon, where you wait 2 weeks after delivery and then another week to actually see your $$, best to just put a line in your books for 'coming soon' (and borrow from the Fed/State/Self Employ taxes that you are holding throughout the year- that is how I do it, pay myself once a week)
@stainlessenginecovers what part of the August News did you think means it will apply to more sellers or even eventually all?
I didn't read that at all, in fact the only section I saw that might possibly have anything to do with this wasn't entirely clear if it is about this at all, but if it is, then it would actually be a positive thing in that eBay said they would be communicating more clearly about it....which would be a big improvement over what sellers have been told so far.
@stainlessenginecovers what part of the August News did you think means it will apply to more sellers or even eventually all?
I didn't read that at all, in fact the only section I saw that might possibly have anything to do with this wasn't entirely clear if it is about this at all, but if it is, then it would actually be a positive thing in that eBay said they would be communicating more clearly about it....which would be a big improvement over what sellers have been told so far.
@stainlessenginecovers what part of the August News did you think means it will apply to more sellers or even eventually all?
I didn't read that at all, in fact the only section I saw that might possibly have anything to do with this wasn't entirely clear if it is about this at all, but if it is, then it would actually be a positive thing in that eBay said they would be communicating more clearly about it....which would be a big improvement over what sellers have been told so far.
1.) Experience with all these wonderful new 'poiicies'
2.) Reading between the lines
3.) Reading the 'terminology', while scratching my head
Anytime a 'new policy' comes out that starts or ends with 'to make this a safer place' it's NEVER about the Seller and giving them their money faster, better, stopping thieves etc.
It is ALWAYS about 'how can WE make more $$$ because it's OBVIOUSLY not going to come from any type of GROWTH.
We'll determine after we review... really?
What are they going to POSSIBLY review to 'determine if a seller cannot fulfill' or not?
Easy, just hold EVERYONES money!!
Ebay will profit in these 2 ways
a.) Holding money for upwards of 3-4 weeks earns interest for someone (if it's Adyen, then it's a 'payback-lower our cost because' deal
b.) much less 'courtesy refunds' since they're holding the money
New communication? Ya- just like the one that is shown in the opening post "We're holding your money".
THAT is how they'll communicate.
@stainlessenginecovers if it is so obvious, then please copy and paste the exact wording from the August News that you believe says....any of that.
If you can't do that, than no....it is not obvious and also probably not true.
Sorry but no matter how many words you ALL CAP, any interpretation based on the ole' "interest-making" theory isn't so convincing to me. There's plenty of room for cynicism about eBay's motives, but they do know there's such a thing as going too far. And it sure sounds like they chickened out in the UK.
Sociopaths' commerce for the plebes! All secret all the time and will change on a dime without explantion. Wait until you see what they have planned for you and your cybercurrencies!
@selsa84 typically it has to do with tripping certain risk factors.
eBay doesn't disclose a lot of specifics but generally speaking it seems to often apply to new or infrequent sellers, those with unresolved claims from buyers, or those with unusual selling patterns like a sudden increase in the number of sales or average dollar amounts.
In your case, I see that you recently sold an item for ~$1,800 which is higher than your usual average, so that may be what has triggered this policy on your account.
Did the Twitter thing and contacted eBay and was told " congratulations on the increase in sales" and that's why my funds are being held. Problem is my sales are down 14% from last month and 23% down from the month before.
@selsa84 not surprising as there has been a massive amount of confusing and questionable information given out by customer service on this issue over the last few months.
@devon@ebay@kyle@ebay@elizabeth@ebay can you please confirm if sellers have their payouts delayed until after delivery due to risk assessments, is this a permanent thing or does eBay do ongoing assessments that may allow the seller to go back to regular payouts at some point?
I'll also take this opportunity to suggest once again that it should not be up to volunteer community users to explain this policy to sellers and take the heat for eBay - you all *really* need to come out with some clear, direct, official guidance on this issue ASAP.
"I'll also take this opportunity to suggest once again that it should not be up to volunteer community users to explain this policy to sellers and take the heat for eBay - you all *really* need to come out with some clear, direct, official guidance on this issue ASAP."
This lack of clarity and transparency is due to an annual increase in system activity experienced during this period, which has caused processing delays.
I'll also take this opportunity to suggest once again that it should not be up to volunteer community users to explain this policy to sellers and take the heat for eBay - you all *really* need to come out with some clear, direct, official guidance on this issue ASAP.
I wonder if "policy" is even the right word though. Certainly actual numbers and "if/then" commands are being programmed into the software, but if it were policy in the traditional sense, it shouldn't even be up to blues to explain it, as a response to tagging, visible to only the handful of participants and lurkers of a Community thread. That's practically 'nobody' out of the millions of sellers.
The last time they messed with our money was the switch from Paypal to Managed Payments, and they gave everybody a public heads-up about that, well in advance. Granted they couldn't tell any individual when their rollout day would come, but we knew exactly what to expect when that day came, and that it WOULD apply to everyone. -Why can't this be the same???
I also called in twice to ask the reason since the eBay rep on Twitter straight up lied to me about why my funds were being held and the first one hung up and then the second rep hung up also.
Pretty sure that is true. I think it was either announced at the event eBay had or elsewhere. Because other sellers who do YouTube are talking about it, and not happy about it.
Like everything else, it's probably on a roll out basis. Everyone eventually will have to put up with it. I think it will be another "sour" point with some sellers, because it will delay normal weekly payouts. You may wait an extra week or two, if delivery is delayed.
valueaddedresource
·11 months agoAnd just for the record, the few times the blues have actually bothered to engage on this subject, they have confirmed that it is something that is applied on an individual account basis, not something that will be applied to all sellers.
US: Kyle said "...this is absolutely correct! As you pointed out, there are instances where a seller may be subject to holds like this, but it is not something that will be occurring on all transactions on the site. "
https://community.ebay.com/t5/Payments/ALL-sellers-payouts-to-go-on-hold/m-p/34786066#M187244
UK: important to note that in the UK all private sellers did have their funds held until after delivery at the time Kat posted this but business sellers did not - and in one of the recent updates eBay has actually lightened up a bit on the private seller policy too.
But here's what Kat said back in June: "Just to confirm that no there isn't any change to the payout rules for business accounts. What they may have been referring to was the change for private sellers that was introduced earlier in the year. This does not apply to business sellers."
"Business accounts that are having funds held for longer periods would be for performance reasons for that account only. We are not able to check individual accounts here but these holds are usually temporary."
https://community.ebay.co.uk/t5/Business-Seller-Board/New-Payout-Rules-for-Business-Accounts/m-p/7875567#M335112
Germany: Miriam over on the German boards gave the most explicit statement to date, assuming Google translate is correct. 😂
https://community.ebay.de/t5/Zahlungsabwicklung-bei-eBay/Zahlungen-werden-nun-erst-nach-3-Tagen-nach-Zustellung/m-p/4963387#M35445
Again, for those who have not liked when I've given these answers on other threads about the subject over the last few months - don't shoot the messenger, I'm just sharing the information as it actually exists from eBay's own posted policies and community reps.
People are understandably frustrated at the absolutely appalling way communication has been handled about this issue....which is why I will continue to tag in the blues and continue to put the responsibility for clearing this mess up squarely on eBay.
valueaddedresource
·11 months ago@gurlcat yes, it definitely is an actual policy.
Payment terms of use updates which went into effect in January stated that eBay can apply this delay on payouts until after delivery confirmation for some sellers/in some cases.
https://pages.ebay.com/payment/2.0/previous-terms/#:~:text=Unless%20subject%20to%20a%20hold
"In some cases (for example, if you are a new seller on eBay), funds may become available for disbursement after the items have been deemed delivered to their shipping destination as described in this help page. "
eBay does not provide a detailed list of all of those scenarios, giving only the one example of being a "new"seller, but that doesn't mean that is the only possible reason - it would make sense that they would use similar criteria as they have for other hold policies including (but not limited to): new/occasional sellers, sellers who have unresolved claims filed by buyers, sellers with unusual selling patterns (like selling items at a higher value than usual), etc.
It's also not just the US, it's happening to some business sellers in the UK and Germany and maybe elsewhere too.
This has been going on for months now and while I of course have no inside information into anyone's account specifics, pretty much every report I've seen here in the this community, the other eBay boards, or across social media has activity which would match up to that risk criteria.
The only reason the blues have been repeatedly tagged in is that despite what that posted policy actually says, the standard emails sellers have been getting when it is applied to their accounts and/or the information they are being given when they contact support is confusing and contradictory to the posted policy - mainly they are being told that all sellers' payouts will eventually be delayed in this way when, again according to the actual written policy (and the experience of many sellers who have still not had it applied) that is not the case.
Many of us have been suggesting to the blues for months now that they could save themselves and the rest of us a whole lot of hassle if they updated the customer service scripts and canned emails that are sent to sellers who are impacted by this but....here we are. 🤷â€
gurlcat
·11 months agoSorry if I wasn't clear enough. -I meant if there is a policy in the works to delay all sellers' payouts, even ones who just keep their heads down, maintain a steady flow of low-priced sales, handle issues quickly, etc. The reason I brought up the switch to MP was because they made it clear that it would reach everyone eventually. So I just wonder if it actually is in their policy plan to make this sitewide too.
Have you seen one of the emails saying it will affect all sellers?
valueaddedresource
·11 months ago@gurlcat gotcha and yeah, that's actually one of the reasons I never believed it in the first place.
As someone who has many years of experience working for larger multi-channel, muti-million dollar businesses selling on eBay, I don't believe they will ever apply it to all sellers because they won't risk losing the ones who aren't willing to tolerate the cash flow crunch that would require.
Large business sellers who are willing/able to put up with that kind of thing are already only selling on Amazon. 😂
Applying it to all sellers would also immediately get rid of all the drop shippers of both the legit/policy compliant type and the policy violating type - and again, while eBay may sometimes act like they intend to crack down on that, the reality is it makes up much more of the sales here than they would like to admit and there ain't no way in hell they are going to take that revenue and GMV hit, let alone the shareholder fallout that would ensue if they did.
And if that isn't convincing enough, just look to the UK - in February of this year, they did institute this policy for all private sellers, making funds from those sales only available for payout 2 days after delivery confirmation for tracked shipments or 14 days after order date for shipments without tracking as long as the buyer didn't report any problems.
It went over like a lead balloon - before it even started, eBay made the concession that untracked would have funds released and not have to wait the full 14 days if they got positive feedback.
Then in March it was more concessions, saying "selling a single item for £25 or less, funds will be available instantly if positive feedback is received from the buyer*. This will apply on both tracked and untracked orders" or if the order was shipped with Simple Delivery, "we’ve reduced the payout time so funds will now be available 8 calendar days from the order date or 2 calendar days after we receive delivery confirmation, whichever comes first. "
Then in April that £25 concession we went up to £750: "we expanded the eligibility criteria by raising the item cap on tracked orders from £25 to £750. This means you can benefit from your funds being released faster for more of your transactions."
And then finally in August they went back to this for most private sellers (because the criteria is ridiculously easy to meet) and it's basically what the old policy was 😂
We’re also making it easier and faster for our more experienced sellers to receive their funds. This means you can get your funds within 24 hours of the buyer paying. To qualify for faster payment, all you’ll need to do is:
All of that is to say that if pushback just from private sellers alone in one of their smaller markets was enough to make eBay almost do a complete 180 on this idea in ~6 months time....the backlash from attempting to apply it to all sellers in the US would be so enormous that I just honestly don't believe they would even dare, and you know I'm not an eBay cheerleader or optimist on most things.
That being said, I don't have time now to go looking for it but others have posted the exact email they received from eBay in other threads about this and from what they posted I can absolutely understand why the would come away with the impression that it will apply to all sellers.
But for reasons I've explained both here and in other threads ad nauseum, I personally remain convinced that is not now and will very likely never be the case and that eBay just needs to fire whoever was in charge of writing that extremely poorly worded canned email.
gurlcat
·11 months agoTruly FASCINATING. So, I don't blame you for not wanting to go digging for an image of one of those emails, but can you recall just from memory if you've seen 2 or more, and if so, were they worded identically or seem more hand-written (as in drafted by the employee from their own heads)?
I'm just wondering if maybe underpaid, lousily-trained Asian employees might be in the habit of just chucking those replies to Westerners in general, because it was done in the UK (er, tried there anyway).
valueaddedresource
·11 months ago@gurlcat didn't say I didn't want to, said I didn't have time right now. 😉 If I get a few minutes this weekend, I'll see if I can dig something up.
But yes, it definitely appeared to be a canned/cookie cutter standard response, not individually written by whatever rep was handling things, and yes I also believe that the call center and chat reps are probably working off of scripts that were either based on that same faulty/wrong email verbiage and/or are referring to internal knowledgebases, faqs etc that were meant for the UK private seller policy statements and incorrectly providing that information in their answers to US sellers.
gurlcat
·11 months agoIncidentally THANK YOU SO MUCH for sharing that history. It's not only good to know; it's actually encouraging to see they can come to their senses, and that sellers can make them.
So, you know what I'm hoping for even harder now, right? -That the Brits, Europeans and Aussies are making that new promotions model appear less of a slam dunk than they hoped as well. I can't help it; I'm an incurable hope addict. 😆
metoman
·11 months agoI just don't care if I don't receive from the buyers, I now advertise to my buyers to pay only after they receive the item, so that money won't be blocked for weeks on ebay account earning interest for them. This assault from ebay proves that they are short on cashflow and need our money to survive... it won't be long before it will happen: https://jsclearance.co.uk/blog/2025/05/ebay-is-dying
gurlcat
·11 months agoLOL no you don't. You say this:
christworks
·11 months agoeBay isn't dying and it isn't going anywhere anytime soon. There will be individual sellers who see their businesses die, if they don't anticipate and adapt. That is Retail 101. Mom-and-pop camera stores didn't adapt to the digital age, and were banking on film development to pay the bills. Where are they now?
It is not any different now than it was 10, 15, 20 years ago. This is precisely why I have no interest in niching down. While it does have benefits in terms of garnering repeat buyers, if you do it well, things can easily change when buying habits change. Sometimes that change is economic, sometimes cultural, sometimes organic. It magnified even more when those attributes converge. Those sellers who anticipate changes and are ready, won't fail and won't see a sales slump. Instead, they will be in the best position to see their sales increase.
I went from selling mostly health supplements two years ago to selling most anything within reason. My year-over-year sales are up 46% (gross) and my net is up 52%. This is because I've taken steps to ensure I have steady sales. I have clear goals that represent where I believe things are headed. How we list is something to watch over the coming 1–2 years. Those with their eyes open and adapt, will be the sellers who live to see their business thrive.
Of course, all of this assumes you are doing the basic things all sellers need to do; such as, provide good customer service, pack your items well, ship on-time, not have outrageous prices that aren't in line with the market, and you accurately describe your listing, including clear photos. If you aren't doing the things you can control, your sales will rightfully be lousy.
jdbelt1960
·11 months agoI remember years ago selling on EBAY when I had to have a PO Box to wait for a check and pay for a merchant account to accept credit cards. EBAY now takes that pressure away from sellers. I really like the new system.
buyselljack2016
·11 months agopolicy going so well in the UK that they will extend it to USA (sarcasm)
stainlessenginecovers
·11 months ago1st; it says 'within'; not 'after'
2nd: per the August News Letter, this will be a 'thing' for more sellers going forward (they don't say it, but will probably be for all sellers eventually).
But, just like Amazon, where you wait 2 weeks after delivery and then another week to actually see your $$, best to just put a line in your books for 'coming soon' (and borrow from the Fed/State/Self Employ taxes that you are holding throughout the year- that is how I do it, pay myself once a week)
valueaddedresource
·11 months ago@stainlessenginecovers what part of the August News did you think means it will apply to more sellers or even eventually all?
I didn't read that at all, in fact the only section I saw that might possibly have anything to do with this wasn't entirely clear if it is about this at all, but if it is, then it would actually be a positive thing in that eBay said they would be communicating more clearly about it....which would be a big improvement over what sellers have been told so far.
https://www.ebay.com/sellercenter/news/2025-august/seller-protection#risk-policy
stainlessenginecovers
·11 months agoIt seems obvious.
1.) Experience with all these wonderful new 'poiicies'
2.) Reading between the lines
3.) Reading the 'terminology', while scratching my head
valueaddedresource
·11 months ago@stainlessenginecovers if it is so obvious, then please copy and paste the exact wording from the August News that you believe says....any of that.
If you can't do that, than no....it is not obvious and also probably not true.
gurlcat
·11 months agoSorry but no matter how many words you ALL CAP, any interpretation based on the ole' "interest-making" theory isn't so convincing to me. There's plenty of room for cynicism about eBay's motives, but they do know there's such a thing as going too far. And it sure sounds like they chickened out in the UK.
deltilogical
·11 months agoSociopaths' commerce for the plebes! All secret all the time and will change on a dime without explantion. Wait until you see what they have planned for you and your cybercurrencies!
valueaddedresource
·11 months ago@selsa84 typically it has to do with tripping certain risk factors.
eBay doesn't disclose a lot of specifics but generally speaking it seems to often apply to new or infrequent sellers, those with unresolved claims from buyers, or those with unusual selling patterns like a sudden increase in the number of sales or average dollar amounts.
In your case, I see that you recently sold an item for ~$1,800 which is higher than your usual average, so that may be what has triggered this policy on your account.
selsa84
OP11 months agoBut that item was delivered and I received positive feedback.
valueaddedresource
·11 months ago@selsa84 yep, once your account trips the risk factors, it applies to all orders for however long eBay decides.
Please understand I am just explaining how it works, not endorsing the policy.
You can find more info in the many other threads in this community about it - just a couple for example:
https://community.ebay.com/t5/Payments/ALL-sellers-payouts-to-go-on-hold/m-p/34786066#M187244
https://community.ebay.com/t5/Payments/Ebay-Holding-Seller-Payments-Until-AFTER-Delivery/m-p/35128479/highlight/true#M192186
selsa84
OP11 months agoDid the Twitter thing and contacted eBay and was told " congratulations on the increase in sales" and that's why my funds are being held. Problem is my sales are down 14% from last month and 23% down from the month before.
selsa84
OP11 months agoThey did tell me that it's permanent.
trip98
·11 months agopennpicker
·11 months agoThat stinks. Thanks for the heads up.
valueaddedresource
·11 months ago@selsa84 not surprising as there has been a massive amount of confusing and questionable information given out by customer service on this issue over the last few months.
@devon@ebay @kyle@ebay @elizabeth@ebay can you please confirm if sellers have their payouts delayed until after delivery due to risk assessments, is this a permanent thing or does eBay do ongoing assessments that may allow the seller to go back to regular payouts at some point?
I'll also take this opportunity to suggest once again that it should not be up to volunteer community users to explain this policy to sellers and take the heat for eBay - you all *really* need to come out with some clear, direct, official guidance on this issue ASAP.
hartungcards
·11 months ago"I'll also take this opportunity to suggest once again that it should not be up to volunteer community users to explain this policy to sellers and take the heat for eBay - you all *really* need to come out with some clear, direct, official guidance on this issue ASAP."
This lack of clarity and transparency is due to an annual increase in system activity experienced during this period, which has caused processing delays.
gurlcat
·11 months agoI wonder if "policy" is even the right word though. Certainly actual numbers and "if/then" commands are being programmed into the software, but if it were policy in the traditional sense, it shouldn't even be up to blues to explain it, as a response to tagging, visible to only the handful of participants and lurkers of a Community thread. That's practically 'nobody' out of the millions of sellers.
The last time they messed with our money was the switch from Paypal to Managed Payments, and they gave everybody a public heads-up about that, well in advance. Granted they couldn't tell any individual when their rollout day would come, but we knew exactly what to expect when that day came, and that it WOULD apply to everyone. -Why can't this be the same???
selsa84
OP11 months agoI also called in twice to ask the reason since the eBay rep on Twitter straight up lied to me about why my funds were being held and the first one hung up and then the second rep hung up also.
kensgiftshop
·11 months agoThey've started doing that for some sellers.
selsa84
OP11 months agoAny reason why?
kensgiftshop
·11 months agoDon't know?
Some of the sellers that have contacted CS about it has said that CS told them all sellers will start having their funds held until after delivery.
If that's true, I don't know
farmalljr
·11 months agoPretty sure that is true. I think it was either announced at the event eBay had or elsewhere. Because other sellers who do YouTube are talking about it, and not happy about it.
Like everything else, it's probably on a roll out basis. Everyone eventually will have to put up with it. I think it will be another "sour" point with some sellers, because it will delay normal weekly payouts. You may wait an extra week or two, if delivery is delayed.