EBay funds on hold after special delivery confirmed | Payments

pengamt42 · 2025-11-21T14:25:00.624000Z

Hi, any advice would be much appreciated. I very rarely use eBay to sell but on the 7/11 I sold a job lot of coins face value over Â£1500. Buyer paid nearly Â£1800. As requested the item was packed and sent special delivery recorded next day by 1pm. Royal Mail delivered with signature at 11:21 on the 8/11. On the 9/11 buyer claims item not received and requests refund.. I contact buyer and explain tracking states you signed for it so wonâ€™t be issuing a refund. Buyer then send me a whatâ€™s app video of his ring door bell the Royal Mail delivery lady walking up pressing door bell no one answers so she scans and walks off with the parcel and didnâ€™t not leave anywhere. Iâ€™ve let eBay have their 24-72 hours and now a further 48 hours for their review team to process. Apparently case will closed in my favour but I need to wait until 25/11 for review team to close. Is this correct their turnaround times are well exasperated!

Discussions

EBay funds on hold after special delivery confirmed | Payments | eBay Community