Combined shipping is it automatic or isn't it?
A customer purchased two item then messaged me saying they hoped to ave combined shiping in order to save but the order is charging them full price for both items individually. This was all during my sleeping hours. So I wake to see sales and message. As I go to create shipping label it appears preset ready to combine, which I have never seen before. Fortunately the items were good for this situation so no back-peddling needed. What I don't know is if the front end was automatic then is there a refund of the difference to the customer automatically as well. If not, how do I determine the difference in what they paid and what I need to refund? Thank you
1 comment
jonathanbrightlight
·4 months agoI would pack it up and get the new dimensions and weight, and go ahead and purchase the label.
Then, go to the Order Details and see how much they paid for shipping, compared to how much it ended up costing you, and decide if you want to refund them anything and how much, if so. Keep in mind you're not required to refund any difference in shipping but it may help make a happier customer.