Card debited but the order didn't go through | Payments

bradeh8 · 2023-02-23T12:16:40.036000Z

This incident occurred yesterday, so i was shopping on ebay and i added a phone that caught my eye to my cart, once in the checkout page, i entered all my credentials including my card info, when i clicked "confirm and pay" i had an error saying there was a problem with my payment method, but since my card is virtual, i had a notification saying a transaction of $245 had just been authorized, i checked my card statement and there it was an ebay transaction equal to that failed checkout, ofc i quickly contacted the ebay support team but the only thing they kept saying is that i have to wait 7 days and they ensured me i'll have my refund, but when informed my card provider of the situation, they said ebay should provide you with a proof that the transaction was voided, as soon as you send us the proof we'll issue your refund, i contacted ebay again today and the same conversation we had yesterday seemed to have looped for another cycle, i appreciate any help i could get, maybe some of you had this issue before and they found a way to resolve it immediately rather than having to wait for a week just to have your case looked at.

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Card debited but the order didn't go through | Payments | eBay Community