Can't receive the payment for a sold item
I created an eBay account in Canada about 10 years ago and use it for buying many items on the system. Two months ago, I sold an item on eBay. The system requires me to update my address and bank account to receive the payment. I tried to update my address but was unable to do it. It is because I moved to the US about 10 years ago and the system doesn't accept the US address. The country or region dropdown in the system is locked to Canada, the format of the US zip code and Canadian postal code is also different, I can't put my zip code in the postal code textbox.
I contacted eBay support for help. An agent suggested I create a US account so they can transfer the fund from the Canada account to this account. I followed the instruction and created the account, but it is suspended within the next couple of days with the reason that it may harm the community. I tried to contact the support team back to help me with reactivating the account, but they said it is the final decision and no way to go back. I asked them if I could create another account to receive the money, and they said no. I asked them if there is any option to receive the money, and they said no.
I have no idea why I can't receive the money. The information in the US account is my real information. I can provide any further information to prove it if they send me an email with a list of information they way to confirm, but they didn't accept this. Just asking me some random questions for a name of a person or a property address that I don't know and make the decision on that.
Please advise, thank you!
fab_finds4u
·3 years agoYou should have changed your country registration to the U.S. Then added a US Bank account that the name and address exactly match,,,and eBay needs your SSN.
The suspension of your new name concerns me because if one account is suspended then all will be suspended.
You really should message eBay on Facebook where you get an eBay employee and explain to them what happened and see if they can help.
quanghoang0211
OP2 years agoThe system doesn't allow me to change my registration to the US. The Country dropdown in account settings is grayed out with the preselected Canada option.
I contacted eBay support about 6-8 times in about 2 months, but no agent can help me with the issue. They kept looping me around other agents and departments without resolving the issue.
Thank you for the suggestion to connect with eBay employees on Facebook, will try it out.