There are other undisclosed reasons that eBay may require updated payment info.
I worked on backend Auth/Hold/Bill payment APIs for many years and its a rather large set of odd things that can cause a payment type to 'score out' and perhaps trigger eBay to request an update from you. (YES, please do check it comes from eBay as @ms.rodriguez* wisely points out)
Long periods of inactivity. High volumes of requests in short time. Zip code mismatch. The bank requesting a hold. The customer requesting a hold. Excessive timeouts from API calls to the bank's system. We used to see odd patterns where 'goods' failed but 'subscriptions' succeeded.
Automated systems often just failover to require you to resubmit, since they cant alter your acct inputs to self-heal a problem. Fraud protection has unfortunately become a rapidly changing black art that by it's very nature has to remain fairly opaque. Sorry if this is more than you wanted to know.
Before you send the information, LOOK in MY EBAY under messages. If the email is NOT there, it's a scam. If you see the email there, respond to it. Maybe ebay needs to make sure that the bank account name and the name registered to the account are identical. An example would be if you are Bob Jones but your bank account is listed as Robert Jones. Both names MUST match as well as the name on the social security card.
mtgraves7984
·3 years agoI don't know how it works in the UK. As a matter of fact, I didn't even think it was necessary for a non-seller. Hmmm... 🤔
redmodelt
·3 years agoMaybe, but there could still be issues with your payment source.
chris13
·3 years agoThere are other undisclosed reasons that eBay may require updated payment info.
I worked on backend Auth/Hold/Bill payment APIs for many years and its a rather large set of odd things that can cause a payment type to 'score out' and perhaps trigger eBay to request an update from you. (YES, please do check it comes from eBay as @ms.rodriguez* wisely points out)
Long periods of inactivity. High volumes of requests in short time. Zip code mismatch. The bank requesting a hold. The customer requesting a hold. Excessive timeouts from API calls to the bank's system. We used to see odd patterns where 'goods' failed but 'subscriptions' succeeded.
Automated systems often just failover to require you to resubmit, since they cant alter your acct inputs to self-heal a problem. Fraud protection has unfortunately become a rapidly changing black art that by it's very nature has to remain fairly opaque. Sorry if this is more than you wanted to know.
Best wishes. Always good to be cautious!
ms.rodriguez*
·3 years agoBefore you send the information, LOOK in MY EBAY under messages. If the email is NOT there, it's a scam. If you see the email there, respond to it. Maybe ebay needs to make sure that the bank account name and the name registered to the account are identical. An example would be if you are Bob Jones but your bank account is listed as Robert Jones. Both names MUST match as well as the name on the social security card.