ARN
Hi guys, my orders have been cancelled and refunds given but l have not received it in my accounts. My bank is asking for ARN but ebay is not co-operating. Yet, "ask ebay to step" doesn't show either. Any help?
12 comments
Hi guys, my orders have been cancelled and refunds given but l have not received it in my accounts. My bank is asking for ARN but ebay is not co-operating. Yet, "ask ebay to step" doesn't show either. Any help?
erandrewk0
OP1 year agoNo favorable response yet
babyers88
·1 year agonobody is going to be able to find the info you need but you, you have to do your own footwork, you have been given the relevant way to find it, so there is nothing else anyone can do for you here. good luck
having been down this road myself the info I have provided already is correct.
house*of*paws
·1 year agoHi @erandrewk0
eBay processed your refund within 48 hours of notifying you that you were refunded. It’s job is done.
It is now up to the bank handling your payment source to process the refund on its end. Can your bank not contact eBay to ask for what it needs? Your seller has no part in either the payment or refund processes.
babyers88
·1 year agowhat kind of time frame are we talking about here? refunds/credits take a few days to process and would go back to whatever payment process was used.
erandrewk0
OP1 year ago11 days now after the item was cancelled and refund issued. The refund is not reflected in my accounts
Refunds usually show in accounts within a week to ten days or during the next billing cycle. It depends on how the bank handles refunds.
Ask eBay to step in won't be available after a refund has been issued and the case has closed.
erandrewk0
OP1 year agoso what do l do now?
babyers88
·1 year agoverify the payment method used, i.e. credit/debit card, then review said account for a credit OR in some cases, the original debit simply disappears and the balance goes back to what it was previous to the original debit, depends.... you should be able to find that there is a credit or the original debit is no longer there by doing a little footwork. It's going to be one or the other. ebay doesn't keep the money, neither does your financial institution.
kensgiftshop
·1 year agoIf the refund has been issued, not much you can do but wait until it shows up in your account.
Last refund I received, took around three weeks to show up.
erandrewk0
OP1 year agomy bank is asking for the ARN in order to trace the refund. Yet, the buyer says he cant do anything about it. I called ebay customer service but it yielded nothing.
erandrewk0
OP1 year agomy bank is asking for the ARN in order to trace the refund. Yet, the seller says he cant do anything about it. I called ebay customer service but it yielded nothing.